Why This Job is Featured on The SaaS Jobs
Billing is one of the most SaaS-defining domains because it sits at the intersection of product packaging, revenue recognition, and customer trust. A senior engineer focused on billing APIs and platform tooling typically works on systems that must be correct, observable, and resilient under real customer usage. The emphasis on scalable APIs, self service operations, and microservices signals a modern SaaS architecture where billing is treated as a first class platform capability rather than a back office add on.
For a long term SaaS engineering path, billing experience compounds. It builds fluency in multi tenant design, entitlement models, metering, proration, and the operational realities of handling disputes and adjustments without breaking downstream systems. Work that improves internal tools for support teams also develops a pragmatic product mindset, where engineering choices reduce operational load and shorten time to resolution across the customer lifecycle.
This role tends to fit engineers who enjoy owning durable infrastructure, making careful tradeoffs, and improving systems that other teams depend on. It suits someone comfortable collaborating with product and engineering peers, mentoring others, and treating monitoring and correctness as core parts of software delivery rather than afterthoughts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sr. Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs. You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.
This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.
You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well-designed, long-term solution that saves everyone time in the long run.
What you’ll do
- You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
- Build reusable, well defined APIs that are consumed in product code.
- Monitor for performance and accuracy of how we bill our customers.
- Build automated tools to enable our customers and support teams to perform self-service billing operations.
- You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
- You will identify classes of problems across the system and come up with solutions in the form of a long term engineering roadmap
- Mentor new hires to help the team grow.
Skills you’ll bring
- You bring inquisitiveness to your work and a background with critical stable systems of scale.
- You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
- Deep experience with cloud-deployed solutions
- Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.
- Experience designing backends based on microservices architecture.
