Why This Job is Featured on The SaaS Jobs
People Operations transformation roles have become increasingly central in SaaS, where headcount growth, global expansion, and tool sprawl can quickly expose gaps in “hire to retire” workflows. This position stands out for its explicit mandate to redesign core lifecycle processes and pair them with technology choices, suggesting a mature SaaS organization investing in operational scalability rather than incremental HR administration.
For a SaaS career, the work builds durable capability in operating-model design, HR systems leverage, and measurement discipline. Establishing metrics around automation impact and adoption mirrors how SaaS teams evaluate product changes, making the experience portable across companies that run on dashboards, workflow tooling, and continuous optimization. The close partnership with a People Technology function also strengthens fluency in how platforms like Workday translate policy into configurable business processes.
This role fits professionals who like mapping complex processes, turning stakeholder needs into clear specifications, and guiding change through documentation and enablement. It will suit someone comfortable balancing executive alignment with practical implementation details, and who prefers roles where success is demonstrated through measurable operational outcomes and sustained user adoption.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
RESPONSIBILITIES
- Lead end-to-end redesign of core People workflows across the employee lifecycle (hire to retire).
- Identify friction points, redundancies, and manual tier-one People Ops processes and replace them with streamlined, tech-enabled solutions.
- In partnership with the People Technology Team, evaluate & implement new tools and optimize existing functionality to maximize efficiency and insight across the People function
- Establish metrics to track automation impact, time saved, productivity gains, and user adoption.
- Translate business & service requirements into functional design specifications for the People Technology team to execute and implement
- Develop holistic change management and adoption strategy for new & updated processes
- Partner with key stakeholders to operationalize changes through SOPs, documentation standards, and knowledge enablement
QUALIFICATIONS
- 8+ years of experience in People Operations, HR Transformation, Systems, or Process Optimization.
- Direct experience designing global HR processes at scale
- Proficiency in business process mapping tools (e.g., LucidChart, Miro, Visio) and the ability to translate complex logic into visual diagrams for teams.
- Deep experience with Workday including understanding of Workday business process framework
- Strong change management and executive stakeholder engagement capability.
- Understanding of all HR/People functions and a strong understanding of the HR/People technology landscape
- Curious, adaptable, and passionate about leveraging technology to innovate People programs and operations, with a demonstrated mindset of using AI as a core collaborator.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $124,000- $195,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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