Why This Job is Featured on The SaaS Jobs
This Sr. Director, Talent Operations role stands out in SaaS because it treats hiring infrastructure as a product surface, with clear emphasis on AI, automation, and data integrity across a global recruiting stack. The remit spans ATS and CRM ecosystems, governance with IT and Security, and the operating rhythms that keep hiring decisions consistent as a company scales. For SaaS operators, it reflects a mature approach to talent as a lever for predictable execution rather than ad hoc recruiting.
From a career perspective, the role builds durable SaaS expertise in systems design, analytics, and cross-functional orchestration. Owning talent intelligence and workforce planning alongside process design creates exposure to the same measurement discipline seen in revenue operations and product analytics. Experience embedding AI into workflows and defining metrics and SLAs translates well across SaaS organizations that are standardizing operations and investing in automation.
This position fits a senior operator who enjoys building platforms and decision systems, not simply managing programs. It will suit someone comfortable moving between executive-level strategy and hands-on implementation, and who prefers influencing through data, tooling choices, and clear process design. It is also a strong match for leaders motivated by creating scalable infrastructure that other teams rely on daily.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Overview
This is an opportunity to architect and scale a next generation talent engine—powered by AI, automation, and data at a company entering a critical phase of growth. You will build the systems, intelligence, and infrastructure that power every hiring decision, enabling faster, smarter, and more predictive talent outcomes at global scale.
If you think about recruiting as an operating system (not a function)and are excited about applying AI to fundamentally reshape how companies hire, this role is for you.
As Head of Talent Operations, you will lead the transformation of our global talent infrastructure. You will build a modern, AI-enabled recruiting ecosystem that empowers our teams, elevates candidate experience, and drives business impact. You will partner closely with Talent Acquisition, People, Finance, and senior leadership team to ensure our hiring strategy is powered by best in class systems, data, and insights.
This role sits at the intersection of technology, data, and talent strategy, and will play a critical role in how Gong scales.
What You’ll Own
Talent Infrastructure & Technology
- Architect and evolve a best in class recruiting technology ecosystem (ATS, CRM, sourcing platforms, scheduling tools, talent intelligence systems, and AI-enabled solutions)
- Define how AI is embedded across the hiring lifecycle; from sourcing to screening to decision making
- Drive automation across workflows to increase speed, consistency, and scale
- Own the integrity, structure, and accessibility of recruiting data across systems
- Partner with IT and Security to ensure strong governance, compliance, and scalability
Talent Intelligence & Workforce Strategy
- Build and lead a modern talent intelligence function that informs executive decision making
- Partner with Finance and leadership to drive global workforce planning and hiring forecasts
- Develop predictive insights around hiring velocity, pipeline health, and talent market dynamics
- Shape how Gong invests in talent by providing data driven recommendations on location strategy, diversity, and talent supply
Recruiting Operations & Experience
- Design and operationalize scalable, global recruiting processes that enable high quality hiring at speed
- Establish clear operating rhythms, SLAs, and performance metrics across the hiring lifecycle
- Build frameworks that elevate interview quality, decision making, and candidate experience
- Equip recruiters and hiring managers with systems and tools that dramatically improve productivity and consistency
Leadership & Organizational Impact
- Build, lead, and develop a high performing Talent Operations function
- Partner closely with Talent Acquisition leadership to unlock hiring success at scale
- Create playbooks and systems that support global hiring through the next stages of company growth
Who You Are
- A systems thinker who sees recruiting as an interconnected ecosystem, not a set of processes
- A builder who has architected and scaled talent infrastructure in high growth, complex environments
- Deeply fluent in recruiting technologies, data, and analytics
- Passionate about the role AI and automation will play in the future of hiring
- Comfortable operating at both strategic and executional levels
- A strong cross functional partner who can influence senior leaders and drive alignment
Experience
- 15+ years of experience across Talent Acquisition, Talent Operations, or People Operations
- 7+ years leading Talent Operations or Recruiting Operations teams
- Proven experience scaling talent infrastructure in high growth technology companies
- Experience supporting organizations through hypergrowth, late-stage scale, or IPO readiness
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $220k - $265k USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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