Why This Job is Featured on The SaaS Jobs
This DevOps Engineer I role sits at the intersection of modern SaaS delivery and enterprise-grade expectations. Netomi operates a no-code, agentic AI platform used by large brands, which typically implies multi-tenant reliability, disciplined release management, and strong security controls. The focus on Kubernetes administration, service mesh, and CI/CD indicates a product environment where platform engineering directly shapes how quickly and safely customer-facing capabilities can ship.
For a SaaS career, the work maps closely to the core operating model of contemporary cloud software: infrastructure as code, automated deployments, and observability-driven operations. Experience building repeatable delivery pipelines and managing clusters translates across most SaaS companies, particularly those standardising on GitOps patterns and container orchestration. Exposure to traffic management and resilience concepts also builds a foundation for later platform ownership, SRE pathways, or infrastructure leadership in product-led organisations.
The position is best suited to an early-career DevOps practitioner who prefers hands-on systems work and tight collaboration with developers. It will fit someone motivated by operational rigor, automation, and measurable reliability outcomes, rather than ad hoc infrastructure support. Comfort working across AWS primitives, Terraform workflows, and Kubernetes tooling will align well with the day-to-day scope.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.
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Responsibilities- Kubernetes Management
- Design, deploy, and manage Kubernetes clusters.
- Configure and enforce RBAC policies and access control mechanisms.
- Optimize cluster performance and scalability.
- CI/CD Pipeline Development
- Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.
- Automate deployment processes to improve delivery efficiency and reduce lead times.
- Helm Templates
- Develop, maintain, and optimize Helm charts for Kubernetes applications.
- Ensure proper versioning and deployment strategies through Helm.
- Service Mesh Implementation
- Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
- Implement observability and traffic management within the service mesh.
- Scripting and Automation
- Write and maintain automation scripts using Python, Ruby, or Golang.
- Leverage scripts for infrastructure provisioning, monitoring, and debugging.
- (Bonus) Chaos & Resilience Engineering
- Implement chaos engineering principles to test and improve system reliability.
- Simulate failures and measure system resilience to ensure production readiness.
Requirements- Experience: At least 2 years in DevOps or a related field.
- Tools and Technologies:
- Kubernetes (RBAC, cluster administration, Helm).
- CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.
- Service mesh solutions like Istio, Linkerd, or similar.
- Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.
- Skills:
- Proficiency in scripting languages (Python, Ruby, Golang).
- Familiarity with cloud platforms (AWS, GCP, Azure).
- Strong understanding of system design, networking, and infrastructure management.
- Bonus Skills: Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
