Why This Job is Featured on The SaaS Jobs
Selling employee experience and IT service management software into the mid market remains a core motion in SaaS, because these products sit close to operational budgets and are typically evaluated by cross functional buying groups. This role is featured because it operates in that pragmatic part of the market where value is proven through workflow impact, not novelty. Freshworks is clearly established in SaaS, and the remit focuses on consultative selling to organizations large enough to have formal processes, yet still open to platform change.
For a SaaS sales career, mid market account work builds durable skills around discovery, multi stakeholder navigation, and translating product capabilities into business outcomes. The scope described suggests regular collaboration with solutions engineering, marketing, and customer success, which helps build a fuller view of the revenue cycle and what drives retention after the initial close. Experience selling into IT and employee facing workflows also transfers well across adjacent SaaS categories.
This role tends to suit professionals who prefer structured pipeline ownership and thoughtful, value based conversations over transactional deal making. It fits someone who wants to deepen consultative selling craft while staying close to product led operational use cases, and who is comfortable balancing independent execution with coordinated teamwork in a hybrid setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.
In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.
This is more than just a sales role - it's about impact, collaboration, and growth.
What You'll Do:
- Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
- Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
- Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process
- Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
- Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer
Qualifications
What We're Looking For:
- 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
- A natural communicator who knows how to listen deeply, ask the right questions, and drive value
- Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
- Comfortable working in a fast-paced, evolving environment where your ideas are valued
- A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed
Additional Information
Why You'll Love It Here:
- A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
- Flexibility: Hybrid schedule with a supportive, people-first workplace
- Purpose-driven work: You're helping organizations improve the everyday experience for their employees
- Room to grow: Opportunities for development, mentorship, and career mobility
If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build better experience, together.
Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new Boston office.
$100,000 - $141,450 Base Salary. This role is also eligible for variable compensation and equity.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
