Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a highly skilled and motivated Sr Application Developer to join our Enterprise Integrations team. The associate will play a crucial role in analyzing, designing, and implementing large complex integration solutions across various business systems using AWS services. This position requires a good understanding of AWS architecture and services, technical acumen, and the ability to contribute as individual contributor in large complex projects and providing technical coaching for employees/teams in their technical area.
Responsibilities:
Design and Develop Integrations:
Support the design and implementation of real-time and batch integrations using AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, and others.
Assist senior developers by providing technical support and troubleshooting issues.
Contribute to the Agile sprint objectives in the capacity of an individual contributor.
Participate in code reviews and adhere to best practices and coding standards.
Collaboration and Communication
Work with stakeholders to gather requirements and assist in translating them into technical specifications.
Communicate effectively with team members and stakeholders to ensure smooth project execution
Performance Monitoring and Application Support
- Monitor the performance of integrations and report any issues
- Rectify any such issues reported on live integrations.
- Implement best practices for performance tuning and resource optimization
Documentation
Contribute to the creation and maintenance of comprehensive documentation for integrations, processes, and best practices.
Share knowledge and insights with team members to promote a culture of continuous learning and improvement.
Required Skills:
AWS Knowledge:
- Hands on experience with AWS services, particularly API Gateway, Lambda, SQS, SNS, and other related services.
- Understanding of AWS architecture and best practices.
Programming Skills:
- Proficiency in Java and experience with Java frameworks such as Spring Boot or Quarkus.
- Basic knowledge of other programming languages (e.g., Python, JavaScript) is a plus.
Integration Experience:
- o Experience in supporting the design and implementation of real-time and batch integrations.
- o Familiarity with RESTful APIs, microservices architecture, and event-driven design.
Leadership and Communication:
- o Good communication skills, both written and verbal, to effectively collaborate with team members and stakeholders.
- o Ability to follow instructions and provide clear updates on tasks.
Problem-Solving and Analytical Skills:
- Strong problem-solving abilities and analytical thinking.
- Ability to troubleshoot and resolve Technical issues.
DevOps and CI/CD:
- Experience with DevOps practices and tools such as Jenkins, Docker, Kubernetes, and Terraform.
- Knowledge of CI/CD pipelines and automation.
Security Best Practices:
- Understanding of security best practices in cloud environments.
- Experience with implementing security measures and compliance standards.
Agile Methodologies:
- Familiarity with Agile development methodologies and tools like Jira (backlog management) and Confluence (for documentation)
Database Management:
- Experience with database technologies such as SQL, NoSQL, and data warehousing solutions.
Continuous Learning:
- Commitment to continuous learning and staying updated with the latest industry trends and technologies.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- 4+ years of experience of similar role.
- Experience in designing and implementing integration solutions using AWS services.
- Good understanding of enterprise integration patterns and best practices.
Technical Skills:
- Proficiency in AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, etc.
- Experience with RESTful APIs, SOAP, and other web services.
- Knowledge of data mapping, ETL processes, and data transformation techniques.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
