Senior Technical Writer - Enterprise SaaS

LevelAI • Bangalore • 1d ago

Why This Job is Featured on The SaaS Jobs

In enterprise SaaS, documentation is part of the product surface area, especially when the platform blends AI concepts with workflow-critical customer experience use cases. This Senior Technical Writer role sits at that intersection, translating evolving capabilities into guidance that supports adoption across both technical and non-technical stakeholders. The scope spans multiple content formats, reflecting how modern SaaS companies treat the help experience as an ongoing system rather than a one-off deliverable.

From a SaaS career perspective, the position builds durable leverage in product-led environments: information architecture, content governance, release communication, and cross-functional alignment with Product, Engineering, Design, and customer-facing teams. Experience using AI tools to improve content operations is also increasingly relevant as SaaS organizations formalize documentation pipelines and quality standards at scale. The result is a portfolio that travels well across B2B software categories where clarity and enablement directly influence retention and expansion.

This role tends to suit writers who prefer ownership, can work through ambiguity, and enjoy collaborating asynchronously across time zones. It is a strong match for professionals who want to be close to the product development cycle and who are comfortable explaining technical systems without turning the documentation into engineering prose.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.

As our product suite grows, clear, accurate, and user-friendly documentation is critical to customer adoption. We are looking for a Senior Technical Writer who can own and scale with our business on everything documentation (E.g., release notes, help center,, product training material, in-app guidance, academy)

This role is for you if you understand AI and can simplify, leverage AI to increase your own productivity , thrive in ambiguity and work functionally with Product, Engineering, & GTM teams across time zones to generate high quality content.

What You Will Do

Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.
Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences
Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities
Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows
Drive documentation standards, information architecture, templates, and content governance
Rapidly iterate on content in a fast-changing product environment with evolving priorities
Support customer launches, enterprise implementations, and internal enablement initiatives
Work effectively across distributed teams and time zones with strong ownership and async collaboration practices
Work effectively across distributed teams and time zones with strong ownership and async collaboration practices

Own the entire help experience end-to-end by making content easy to find, easy to understand, and useful for both customers and internal teams.

What We’re Looking For

Must have:

4+ years of experience in technical writing for AI-first products;
Strong ability to understand technical systems
Excellent written communication and editing skills with strong attention to detail
Experience using AI tools (Claude) to increase productivity
High ownership & agency with strong bias to action.
Ability to work independently and through ambiguity
Experience working with globally distributed teams.

Preferred but not mandatory:

Experience documenting B2B SaaS products.
Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools.
Experience with instruction design.

Why Join Us?

Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.
Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.
Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.
Play a key role in scaling documentation, training, and in-app guidance for a fast-growing enterprise SaaS product.