Why This Job is Featured on The SaaS Jobs
Enterprise SaaS companies increasingly run on a dense stack of identity, collaboration, and device-management tools, and this IT Operations Analyst role sits at the point where that stack meets day-to-day execution. With a global customer footprint and a modern toolset referenced in the listing, the work reflects the operational maturity typical of scaling SaaS firms where reliability, access control, and employee enablement directly affect delivery speed and security posture.
For a SaaS career path, this kind of role builds durable experience in standardised workflows that recur across high-growth software organisations: onboarding and lifecycle management, SaaS application administration, and incident triage across endpoints and networks. It also creates a practical foundation for moving into adjacent SaaS operations tracks such as IT service management, identity and access management, security operations, or automation-focused BizTech, especially where documentation and root-cause problem solving are valued.
The strongest fit is for professionals who enjoy hands-on troubleshooting and measurable service outcomes, and who can communicate clearly with non-technical stakeholders. It suits someone comfortable owning recurring operational tasks while also spotting patterns worth fixing permanently, with an interest in learning how SaaS-first companies scale internal systems without adding unnecessary complexity.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact.
What You'll Do
Create a great employee experience through hands-on IT support for employees in our San Francisco office.
Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
Assist with basic security best practices and help enforce IT policies.
Collaborate with the IT team on automation, documentation, and process improvements.
Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
What You Have
Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
Strong communication and stakeholder management skills, especially with non-technical teams.
Ability to thrive in a fast-paced, high-growth, and global environment.
Bonus Points:
Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
Experience managing MDM tools like Jamf, Kandji, or Intune.
Experience with Microsoft Office and Windows.
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
