Why This Job is Featured on The SaaS Jobs
Brand design roles in SaaS increasingly sit at the intersection of product narrative, go to market execution, and category positioning. This Staff Brand Designer post is notable because it is embedded in an in house creative studio that supports a wide spread of marketing touchpoints, from product campaigns to events and sales enablement. That breadth signals a mature SaaS organisation where brand is treated as an operational capability, not a one off project.
For a long term SaaS career, the value comes from building systems level thinking around brand consistency across channels while staying grounded in B2B buyer expectations. Ownership from concept through final execution mirrors how SaaS teams ship, iterate, and measure impact over time, and the cross functional partnering described is the kind of collaboration that translates well across growth, product marketing, and lifecycle motions. Exposure to motion, illustration, and emerging AI assisted workflows also maps to how modern SaaS teams expand creative output without diluting craft.
This role fits a senior designer who is comfortable leading autonomously, handling ambiguity, and communicating decisions with precision to stakeholders. It will suit someone who enjoys balancing detail oriented production with higher level brand architecture, and who prefers work that spans multiple formats rather than a single campaign lane.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels. You'll work on a variety of project types including brand identity systems, brand campaigns and brand activations. You’ll be collaborating with our partners on our marketing team as well as across the broader organization. Our growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team.
What will I be doing?
- Design for marketing campaigns and communications across multiple channels:
brand events, live streams and pop-ups, product campaigns, paid and organic digital content, out-of-home advertising, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
- Establish Intercom’s brand as a leader and reference point for the industry
- Elevate Intercom’s brand presence with impactful visuals for static and video-based content
- Apply new design systems to branded touchpoints
- Partner with animators to create motion-based assets
- Own projects from concept to final execution
- Create high-quality work that delivers on our brand and business strategy
- Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward
- Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences
What skills do I need?
- 10+ years design experience with a portfolio showcasing a breadth of brand identity, event design and campaign work
- Proficiency in Figma, Adobe CC
- Experience in motion design and illustration (in execution and/or art direction)
- Experience using AI tools including Claude, Midjourney, Vercel or other image making tools
- Ability to work autonomously and guide more junior members of the team
- Ability to spot trends, create original works, create mood boards and iterate with conceptual based design thinking
- Ability to expand on Intercom’s core brand identity system while staying true to its foundations
- Detail oriented—ability to craft design details while also seeing the big picture
- Ability to communicate with precision, clarity, honesty, and respect
- Ability to articulate and defend decisions to senior leadership
- A strong understanding of Intercom’s brand strategy and how to apply it
- A strong understanding of business goals and strategy
- Ability to navigate ambiguous projects
- Ability to work in a fast-paced environment with speed and agility, maintaining a high bar for quality and design integrity
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required
The base salary range for candidates within the San Francisco Bay Area is $204,800 - $244,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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