Why This Job is Featured on The SaaS Jobs
Mid-market new business roles remain a core lever in SaaS growth because they sit at the intersection of repeatable go-to-market motion and increasingly complex buyer needs. This Account Executive position is notable in that it is explicitly tied to expanding net-new adoption and positioning a product as central to how customers run their operations, a common pattern for established SaaS platforms pushing deeper into workflow-critical use cases.
From a SaaS career standpoint, the remit spans the full sales cycle, forecasting discipline, and demo ownership, all of which translate well across product-led and sales-led environments. Experience gained here tends to sharpen consultative selling, competitive deal strategy, and the ability to translate evolving product capabilities into business outcomes. The emphasis on representing customer feedback to Marketing and Product also signals exposure to the cross-functional loops that mature SaaS companies rely on to refine messaging and roadmap alignment.
This role is best suited to an AE who prefers end-to-end accountability and is comfortable balancing inbound and outbound work across varied industries and company sizes. It will appeal to someone who wants to build depth in SaaS value-based selling, operate with clear performance visibility, and contribute to how a sales motion is continuously improved.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
- Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
What skills do I need?
- 4+ years experience as an Account Executive
- 2+ years of SaaS experience selling similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
