Why This Job is Featured on The SaaS Jobs
Enterprise Account Partner roles sit at the centre of the SaaS revenue engine, where recurring contracts, platform adoption, and stakeholder alignment determine long-term outcomes. This listing stands out for its emphasis on managing a portfolio of the largest enterprise customers and operating as a trusted advisor across executive and operational teams, a common inflection point for SaaS companies with established product-market fit and a maturing enterprise motion.
From a SaaS career perspective, the work maps closely to the levers that matter in subscription businesses: retention, expansion, and multi-product adoption. Ownership of executive business reviews and account strategy encourages fluency in outcome-based value articulation, health monitoring, and renewal risk management. The cross-functional operating model with Sales, Product, Support, and Leadership also builds the internal influence and systems thinking that translate well across Customer Success, Revenue Operations, and enterprise go-to-market leadership tracks.
This role is best suited to professionals who prefer structured account planning, high-stakes stakeholder communication, and decision-making grounded in data and customer context. It will appeal to those who enjoy coordinating internal teams to deliver measurable customer outcomes and who want their remit to extend beyond support into commercial and strategic partnership work within enterprise SaaS environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
TheNinjaOneEnterprise Account Partner roleis responsible formanaging and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.
The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operationalexpertiseto align customer outcomes with businessobjectiveswhileidentifyingopportunities for expansion across theNinjaOneplatform.
Location- Hybrid in Austin, TX or Tampa, FL
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred
NinjaOneunifies IT to simplify work for more than 35,000 customers in 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
This position isNOTeligible for Visa sponsorship.
*Due to operational policies,NinjaOneis unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates whoresideoutside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurancecoverageand PTO.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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