Why This Job is Featured on The SaaS Jobs
This DevOps Architect role is featured because it sits at the infrastructure layer of a mature SaaS platform serving revenue teams, where reliability and scale directly shape product outcomes. The remit spans Kubernetes, networking, observability, security, and data foundations, reflecting the reality of modern SaaS where platform capabilities are shared across many product squads. The inclusion of AI and data workload support also signals how SaaS infrastructure is evolving beyond classic web traffic into GPU and pipeline driven demands.
For a SaaS career, the role offers leverage through cross org architecture rather than single service ownership. Work on standards, technical debt visibility, and cost and reliability initiatives builds a portfolio that transfers across subscription businesses: operational maturity, repeatable delivery patterns, and governance that enables teams to ship independently. It also develops the less common skill of improving developer velocity through tooling and frameworks, a core multiplier in scaled SaaS engineering.
This position fits engineers who prefer influencing through technical leadership and clear decision making, and who enjoy mapping systemic issues across teams. It will suit someone comfortable balancing hands on prototyping with long range architecture, and who values measurable improvements in platform health over feature delivery ownership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re looking for a DevOps Architect to help shape the infrastructure strategy behind Gong’s Revenue AI platform. This role sits at the center of our engineering ecosystem, driving architectural direction, improving operational excellence, and enabling teams to scale with confidence. You’ll work across engineering groups to identify systemic gaps, define scalable standards, and accelerate execution without becoming a delivery bottleneck.
You’ll Own:
- Infrastructure Strategy & Standards: Define and evolve Gong’s cloud and infrastructure architecture across Kubernetes, networking, observability, security, and data platforms. Establish clear standards and scalable best practices that enable teams to move faster with consistency and reliability.
- Technical Debt & System Health Visibility: Continuously identify, prioritize, and drive resolution of cross-team technical debt, architectural gaps, and operational inefficiencies. Create organizational visibility around the most critical infrastructure challenges and opportunities.
- Cross-Org Technical Leadership: Partner closely with engineering leaders and teams to influence architectural decisions, challenge assumptions, and ensure solutions are scalable, maintainable, and secure. Lead through expertise and influence, not direct ownership.
- Developer Enablement & Engineering Velocity: Provide frameworks, tooling direction, and lightweight prototypes or POCs that empower teams to execute independently with higher quality and efficiency.
- Critical Infrastructure Initiatives: Drive major cross-functional initiatives around reliability, scalability, security, observability, and cost optimization from identification through execution and measurable impact.
You’ll Solve:
- Scaling Complexity: How do we maintain simplicity, reliability, and operational clarity while supporting rapid growth and increasingly complex distributed systems.
- Cross-Team Alignment: How do we create architectural consistency across independent engineering groups without slowing down innovation and execution?
- Operational Excellence at Scale: How do we proactively surface and resolve systemic weaknesses before they become production issues?
- Balancing Speed & Sustainability: How do we enable fast delivery today while protecting the long-term health and scalability of the platform?
- AI Infrastructure Evolution: How do we build infrastructure that supports modern AI/ML workloads, GPUs, large-scale data pipelines, and future platform requirements
You’ll Impact:
- Platform Reliability & Scalability: Your work will directly improve the resilience, scalability, and operational maturity of Gong’s infrastructure platform.
- Engineering Efficiency: By creating better standards, tooling, and architectural guidance, you’ll act as a force multiplier for engineering teams across the company.
- Long-Term System Health: You’ll help reduce operational friction, minimize technical debt, and ensure Gong’s infrastructure can support long-term business growth.
- Execution Quality Across Teams: Your influence will elevate engineering quality, decision-making, and operational discipline throughout the organization.
How You’ll Succeed Here:
- A Deep Technical Expert: Someone with 8+ years of hands-on experience with AWS and cloud-native infrastructure at scale, including strong Kubernetes expertise and distributed systems knowledge.
- An Infrastructure Architect: Someone with deep experience in Infrastructure as Code and GitOps methodologies using tools like Terraform, Crossplane, or Pulumi.
- A Pragmatic Builder: A strong engineer with programming experience in Python or Go who can build tools, prototypes, and automation when needed.
- A Systems Thinker: Someone who can identify patterns, uncover systemic issues, and drive improvements across complex technical environments.
- An Influential Technical Leader: Someone with proven experience leading cross-team initiatives and driving alignment without direct authority.
- A Strategic Operator: Someone who balances short-term pragmatism with long-term architectural thinking and sustainable execution.
- An AI Infrastructure Enabler (Advantage): Experience supporting AI/ML infrastructure, GPU environments, LLM workloads, or large-scale data pipelines is a strong plus.
- A Collaborative Peer: Most importantly, someone who thrives working with strong engineering leaders and enjoys solving difficult infrastructure challenges together.
We operate in a flexible hybrid work model.
What makes the Engineering organization at Gong unique?
At Gong, we build infrastructure that powers one of the leading AI platforms in the revenue space. Our engineering culture combines high ownership, technical excellence, and fast execution. We believe in solving complex problems with clarity, direct communication, and long-term thinking.
This is an opportunity to work across teams and influence the technical foundations of a category-defining product used by some of the world’s leading companies. You’ll partner with exceptional engineers and leaders while shaping how Gong scales for the future.
We encourage our employees to express their personality and identity, and we ensure fairness and equal opportunities. We follow a flexible hybrid work model that combines working from home, on the go, or at the office—supporting flexibility, autonomy, collaboration, and strong work habits. If these considerations are important to you when choosing a workplace, we’d love to meet you
