Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
People leadership roles become especially consequential in enterprise SaaS, where product velocity, go to market execution, and customer delivery depend on coordinated hiring and operating rhythms. This VP, Head of People position sits at that leverage point, shaping how a B2B AI platform organizes for scale while supporting teams that serve large, complex customers. The remit spans global hiring and multi jurisdiction operations, which are common inflection areas for SaaS companies moving from early growth into more structured execution.
For a long term SaaS career, the role offers exposure to the operating system behind recurring revenue businesses: workforce planning tied to headcount economics, repeatable recruiting processes across technical and GTM functions, and people analytics used for decision making. Building performance frameworks, leadership development, and HR infrastructure in parallel is transferable across SaaS environments where change management and organizational design are ongoing, not one time initiatives.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.
This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.
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Responsibilities:
People Strategy & Leadership
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Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory
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Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture
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Build, mentor, and scale a high-performing People/HR team
Talent Acquisition
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Own global hiring strategy across technical, GTM, and G&A functions
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Build scalable recruiting processes, employer branding, and talent pipelines
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Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes
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Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience
Culture, Engagement & Employee Experience
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Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation
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Drive employee engagement, retention, and experience initiatives
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Design and implement feedback mechanisms (surveys, listening programs) and action plans
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Champion diversity, equity, and inclusion across the organization
Performance Management & Development
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Design and implement performance management frameworks aligned with company goals
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Build leadership development and succession planning programs
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Enable managers with tools and training to effectively lead teams
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Drive learning & development initiatives across all levels
Compensation, Benefits & Total Rewards
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Develop and manage competitive compensation and benefits programs
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Partner with Finance and Legal on equity compensation strategy and benchmarking
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Ensure alignment of rewards with performance and company objectives
HR Operations & Compliance
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Build and scale HR processes, policies, and systems to support a growing global workforce
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Ensure compliance with employment laws and regulations across jurisdictions
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Oversee HRIS, people analytics, and reporting to drive data-informed decisions
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Manage employee relations and provide guidance on complex HR matters
International & Remote Workforce
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Support global expansion, including hiring, compliance, and cultural integration across regions
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Build scalable processes for managing a distributed and remote-first workforce
Cross-Functional Partnership
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Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs
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Partner with leadership on change management, restructuring, and scaling initiatives
Requirements:
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15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity
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Proven experience scaling HR/People functions in high-growth technology or SaaS companies
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Strong expertise across talent acquisition, performance management, compensation, and HR operations
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Experience supporting global teams and navigating multi-jurisdictional employment practices
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Strong business acumen with the ability to align HR/People strategy to company outcomes
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Excellent leadership, communication, and stakeholder management skills
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Data-driven mindset with experience leveraging people analytics
Nice to Have:
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Experience in AI, SaaS, or high-growth startup environments
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Strong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactively
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Ability to balance empathy with high performance standards
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Experience building culture in distributed or hybrid organizations
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Passion for building inclusive, high-performing teams
ClosingDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
