Why This Job is Featured on The SaaS Jobs
This Product Manager seat sits at a distinctly SaaS inflection point: personalization is shifting from a UI-level feature to a core platform capability, especially in AI products used at consumer scale. The remit touches how an assistant learns over time, which places the work close to foundational product questions about retention, trust, and differentiated value in a subscription-driven model.
For a SaaS career, the role offers durable leverage because it operates where product strategy meets applied machine learning and real-world usage data. Experience translating ambiguous user signals into product requirements, and then into measurable outcomes, tends to transfer across modern SaaS categories, from collaboration tools to vertical software adopting AI layers. The emphasis on safeguards such as user control, privacy, and transparency also reflects a growing industry expectation for product leaders shipping AI capabilities responsibly.
This role is best suited for a PM who prefers cross-functional problem solving across research, engineering, and design, and who is comfortable making decisions when both the technology and user expectations are evolving. It will likely appeal to someone motivated by systems thinking, long-horizon product bets, and the operational discipline required to scale features to very large user populations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
We are the team behind ChatGPT, a rapidly evolving AI companion designed to answer any question and perform any task intuitively. With hundreds of millions of people globally each week, ChatGPT plays a significant role in ensuring that AI benefits all of humanity. And we’re just getting started. We have ambitious plans to further enhance the product by combining research, engineering, and design, making ChatGPT even more intuitive and indispensable in users’ daily lives.
About the Role
At OpenAI, we believe the most useful AI systems will deeply understand the people using them. The Memory & Personalization team is responsible for building the systems that allow ChatGPT to learn from interactions over time, remembering context, preferences, goals, and workflows to deliver more helpful, tailored experiences. We are looking for a Product Manager to define and scale the next generation of AI personalization, building the foundation that enables ChatGPT to become a truly adaptive assistant for hundreds of millions of users.
As a Product Manager for Memory & Personalization, you will define how ChatGPT learns from and adapts to individual users over time. You will work at the intersection of product, research, and engineering to design the systems that capture meaningful signals from user interactions and translate them into more helpful, personalized experiences. This role requires balancing ambitious product innovation with thoughtful safeguards around user control, privacy, and transparency. Your work will shape how hundreds of millions of people experience AI that understands their preferences, workflows, and goals.
This position is based in San Francisco. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Spearhead the development and implementation of cutting-edge AI features by crafting the vision, strategy, roadmap, and execution plan.
Convert user feedback into detailed product requirements, narratives, and technical specifications.
Utilize data to deeply understand user needs and guide future product development.
Work closely with research, product design, and engineering teams to bring new capabilities to life.
You might thrive in this role if you:
Have 7-10+ years of product management experience or have successfully started a company.
Hold a bachelor’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.
Have proven experience shipping products in a technical environment, collaborating with multiple cross-functional teams to drive product vision, define requirements, and guide teams to successfully deliver key milestones.
Showcase strong leadership, organizational, and execution skills, with excellent communication abilities while working in high ambiguity, fast moving environments.
Proven track record of working with LLM research, and translating this into production applications
Pays attention to how the product landscape is evolving across the industry
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
