Why This Job is Featured on The SaaS Jobs
This Product Manager role sits at the intersection of product-led growth and self-serve B2B SaaS, where adoption mechanics and lifecycle design are as important as core feature delivery. The focus on discovery through expansion reflects a mature SaaS motion: building scalable paths for teams to reach value quickly, then converting early usage into durable, multi-user adoption across a platform surface like an API.
For a SaaS career, the work maps directly to the operating system of modern subscription businesses: funnel measurement, activation improvements, retention drivers, and monetization tradeoffs. Ownership of goals and metrics, plus close partnership across Product, Data, and Go-To-Market, builds fluency in how SaaS companies align incentives between self-serve and sales-assisted motions. Experience shaping roadmap priorities through experimentation and customer behavior analysis is portable across PLG organizations, developer platforms, and enterprise SaaS.
This role best fits a senior PM who prefers ambiguous problem spaces, uses data to set direction, and is comfortable influencing without direct ownership of every execution surface. It will appeal to professionals who want to be accountable for business outcomes while working across multiple teams and stakeholder groups, including executive-level narrative and decision-making.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Self-Serve Business Growth team is responsible for growing OpenAI’s self-serve business products, with a focus on helping teams discover, adopt, and expand their usage of products like Codex and the OpenAI API.
We work across the full customer journey, including acquisition, conversion, activation, retention, and expansion. Our goal is to help teams building with OpenAI get to value faster and grow their usage over time through intuitive, scalable, product-led experiences.
About the Role
We’re looking for a senior product leader to lead self-serve business growth. In this role, you’ll define the product strategy for how businesses and teams discover, adopt, retain, and expand through our self-serve experiences. You’ll identify the highest-leverage growth opportunities, partner with product teams to turn them into roadmap priorities, and build the mechanisms that help customers move seamlessly from initial usage to broader team adoption.
This role is ideal for a strategic, data-driven PM with deep experience in product-led growth, B2B products, and cross-functional influence.
In this role, you will:
Define the end-to-end product strategy for self-serve business growth across acquisition, conversion, activation, retention, expansion, and monetization.
Identify and prioritize the highest-impact product opportunities that improve team adoption, usage, retention, and expansion across self-serve business products.
Develop growth motions that help teams building with OpenAI get to value faster and expand their usage over time.
Partner with core product teams to shape roadmap priorities and ensure growth opportunities are embedded across the product experience.
Own self-serve business growth goals, metrics, and executive-level narratives, including progress, insights, tradeoffs, and investment needs.
Work closely with Sales and Go-To-Market teams to design seamless handoff, upsell, and expansion motions between self-serve and Enterprise tiers.
Use customer insights, product analytics, experimentation, and business data to inform strategy and measure impact.
Influence cross-functional partners across Product, Engineering, Design, Data Science, Sales, Marketing, and Operations.
Help build and mentor a growing team of PMs as the self-serve growth function scales.
You might thrive in this role if you:
Have led product-led growth initiatives for B2B, SaaS, developer, or business-facing products.
Have experience building growth loops, activation flows, team adoption experiences, monetization paths, or expansion motions.
Have worked on team-based, workspace, collaboration, developer, or multi-user products.
Are comfortable owning business outcomes even when execution depends on multiple teams and product surfaces.
Are highly analytical and can translate customer behavior, product data, and business goals into a focused product strategy.
Are strong at cross-functional influence, strategic alignment, and executive communication.
Have operated at significant scale, such as large user bases, meaningful revenue responsibility, or high-growth product lines.
Experience in PLG, B2B SaaS, self-serve growth, monetization, lifecycle growth, or developer products.
Experience with team-based, workspace, collaboration, or developer-facing products.
Experience partnering with Sales, Revenue, or Go-To-Market teams on handoff, upsell, or expansion motions.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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