Why This Job is Featured on The SaaS Jobs
This role stands out in SaaS-adjacent product work because customer profile management sits at the intersection of identity, permissions, and lifecycle experiences. In subscription businesses, the quality of profile data influences onboarding, personalization, support resolution, and risk controls, making it a foundational layer rather than a surface feature. The remit described, spanning inclusion, security, and governance, signals platform-style ownership that typically affects multiple products and touchpoints.
For a SaaS career, the long-term value is the chance to build repeatable systems for how customer data is created, maintained, and used across teams. The mix of incubation, experimentation, and scaling mirrors how mature SaaS organizations reduce friction while improving trust and compliance. Regular analysis and stakeholder reporting also reinforces a metrics-first operating rhythm that transfers well across product, growth, and customer lifecycle roles.
This position is best suited to product managers who enjoy cross-functional alignment and making ambiguous, policy-heavy problems actionable. It will appeal to professionals who prefer shaping frameworks and decision rules, not just shipping isolated features, and who are comfortable influencing across product, customer experience, and governance stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
We are looking for a strategic and customer-centric Customer Profiles Product Manager to lead programs and product initiatives that strengthen customer profile management across the business. In this role, you will help shape experiences and features that integrate inclusion, security, and financial maturity principles, while working closely with cross-functional partners to deliver meaningful and scalable customer solutions.
This is a great opportunity for someone who combines strong product thinking, business insight, and stakeholder management skills, and who is passionate about building data-driven, customer-led experiences.
You will be responsible for the following:
Designing cohesive strategies and programs that integrate principles of inclusion, security, and financial maturity
Incubating new experiences and features to test concepts and validate ideas before scaling
Ensuring delightful customer experiences across touchpoints through strong product thinking and execution
Driving governance and reinforcement of policies and execution across products and features
Performing regular analysis, insight generation, and reporting for relevant stakeholders
Partnering with cross-functional teams to align customer profile initiatives with business direction and governance requirements
Helping shape innovative features and experiences by understanding the business, customer, and regulatory landscape
Influencing stakeholders across customer experience, lifecycle management, product, and governance teams to move initiatives forward.
We are looking for:
Strong product management experience, preferably in customer profile, customer lifecycle, or related domains
Proven ability to design and drive strategy, programs, and scalable product initiatives
Strong analytical and problem-solving skills, with the ability to translate insights into action
Data-driven mindset with experience using analysis and reporting to support decision-making
Strong cross-functional collaboration and stakeholder influence skills
Good understanding of customer, business, and regulatory considerations in product development
Ability to incubate and test new concepts, features, and experiences before broader rollout
Excellent communication skills and the ability to work effectively across multiple teams
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
