Why This Job is Featured on The SaaS Jobs
Executive Programs Narrative Lead sits at a distinctive intersection of enterprise SaaS marketing, product storytelling, and executive engagement. In the current AI software landscape, where adoption often hinges on trust, clarity, and internal alignment, the ability to translate technical capability into boardroom-level relevance has become a core go-to-market differentiator. This role is notable because it is anchored in the Executive Briefing Center motion, where narrative choices directly shape how strategic accounts understand and evaluate a platform.
For a SaaS career, the work builds durable strengths in cross-functional influence and commercialization of complex products. It develops pattern recognition across multiple enterprise conversations, turning repeated customer questions and objections into reusable messaging frameworks. That combination of bespoke executive narrative work and systematizing it into repeatable assets maps well to senior product marketing, enterprise GTM strategy, and customer-facing leadership paths across SaaS.
The role best fits professionals who enjoy high-stakes communication and can synthesize incomplete inputs into a coherent point of view. It also suits those who like partnering tightly with Sales, Solutions, Product Marketing, and executive stakeholders, and who prefer work that alternates between deep account context and scalable narrative architecture.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Enterprise Marketing team helps the world's largest organizations understand, adopt, and scale AI responsibly. We partner closely with Sales, Solutions, Product, Research, Customer Success, Events, Comms, and executive leadership to help customers see what is possible with OpenAI and move from interest to action.
Within Enterprise Marketing, the Executive Briefing Center team creates strategic conversations for OpenAI's most important customers and prospects. We bring together customer context, product insight, technical expertise, and executive storytelling to help senior leaders understand what AI can make possible for their business.
About the Role
As the Executive Programs Narrative Lead, you will shape how our most strategic customers experience and understand OpenAI in high-stakes executive moments. You will own the narrative strategy for priority Executive Briefing Center conversations, turning OpenAI's technology, customer insight, and enterprise strategy into bespoke C-suite narratives that help leaders understand where AI can create business value, unlock new ways of working, and support transformation at scale.
This is a senior role for someone who combines strategic storytelling, customer empathy, executive presence, and experience design instincts. You will partner across Sales, Solutions, Product Marketing, Customer Success, Events, Design, and executive stakeholders to build briefing narratives that feel specific, strategic, and commercially relevant.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Develop bespoke executive narratives for priority customer briefings.
Partner with Sales and account teams to understand customer context, transformation goals, buying committee dynamics, and strategic priorities.
Shape briefing arcs that connect OpenAI capabilities to customer business outcomes.
Translate complex AI concepts into clear, credible, executive-level conversations.
Build repeatable narrative frameworks, briefing modules, and planning tools for the EBC motion.
Partner with Design, Events, Product Marketing, Solutions, Customer Success, and executive stakeholders to create high-quality briefing experiences.
Help prepare internal leaders for strategic customer conversations with clear messaging, talk tracks, and briefing materials.
Identify patterns across customer briefings that should inform broader enterprise narrative, content, or field motions.
You might thrive in this role, if you:
Have 10+ years experience building executive-level customer narratives, strategic briefings, innovation programs, transformation workshops, or similar C-suite engagements.
Have a strong track record of turning customer context and complex technology into clear, useful executive conversations.
Have partnered directly with Sales, account teams, customer-facing leaders, executives, design, or strategy teams.
Can operate in ambiguous, high-stakes environments where inputs are incomplete and the story needs to be shaped from first principles.
Bring strong writing, synthesis, and executive communication skills.
Have strong customer empathy and understand what senior enterprise leaders need to hear, discuss, and decide.
Can move between bespoke customer work and repeatable narrative frameworks.
Compensation Range: $266K - $295K USD
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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