Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Telephony and messaging infrastructure sits at the heart of many modern SaaS products, and this Senior Software Engineer role is positioned directly on that platform layer. The scope spans call routing, SMS and MMS, number management, and carrier integrations, which are foundational capabilities that other product teams build on. Work like spam and fraud detection also signals a focus on trust and abuse prevention, areas that become more complex as usage scales globally.
From a SaaS career perspective, the role offers durable experience in operating real time, high concurrency backend systems with clear latency and reliability expectations. Ownership of scaling, observability, and release operations maps closely to how mature SaaS companies run critical services. The emphasis on designing data models, tuning performance, and coordinating cross team platform initiatives builds skills that transfer across infrastructure, platform, and product adjacent backend tracks.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.
This position reports to an Engineering Manager in the Telephony Platform team.
We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers.
What you’ll do
- Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
- Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications.
- Build monitors and alerts to maintain high reliability and observability.
- Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
- Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
- Strategize and drive the roadmap for cross-team platform initiatives.
- Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship.
Skills you’ll bring
- Bachelor's degree in Computer Science or equivalent practical experience.
- 5+ years of SaaS professional experience maintaining large-scale production backend systems.
- Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
- Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
- Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
- Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
- A strong sense of urgency, personal agency, and customer empathy.
- Passion for data-driven decisions, building resilient systems, and solving classes of problems.
Our tech stack
- Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub.
- Frontend: Angular / Bootstrap.
