Why This Job is Featured on The SaaS Jobs
This Senior Product Manager role stands out in SaaS because it sits on the platform layer where product extensibility is created and governed. Ownership of APIs, webhooks, events, and connector infrastructure is central to how modern SaaS products become ecosystems, particularly when integrations must support AI agents that trigger actions across third-party systems. The emphasis on developer primitives and integration surfaces signals work that influences multiple product lines rather than a single feature area.
From a career standpoint, platform and integrations product work tends to build durable SaaS skills: defining interfaces, balancing reliability with iteration, and aligning internal teams and external developers around consistent patterns. Experience shaping connector management, observability, and secure extensibility translates across enterprise SaaS, especially as companies standardize on event-driven architectures and partner-led distribution. The scope also encourages strong product writing and prioritization under technical constraints.
This role is best suited to a product manager who enjoys technical depth without losing sight of usability and adoption. It will fit someone comfortable coordinating engineering, design, support, and go-to-market stakeholders around shared platform outcomes, and who prefers problems where success is measured by leverage, consistency, and ecosystem scale rather than isolated launches.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action. The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.
You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform. That includes making it easy to connect third-party systems, expose Dialpad capabilities programmatically, and support the company’s top priority: Agentic AI.
What you’ll do
- Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
- Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
- Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.
- Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.
- Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.
- Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations.
- Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows.
- Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models.
- Set vision, strategy, and priorities for Platform & Agentic Integrations.
- Write crisp product requirements and drive execution from discovery through launch.
- Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.
- Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities.
- Define customer and admin experiences for connector setup, configuration, management, and troubleshooting.
- Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases.
- Use customer feedback, field input, platform usage, and business context to make prioritization decisions.
- Coordinate launches with GTM, PMM, support, and enablement teams.
- Drive platform quality through clear definitions of reliability, observability, security, and supportability.
Skills you'll bring
- 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
- Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
- Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.
- Ability to operate across both strategic and deeply technical problem spaces.
- Strong product judgment around platform usability, scalability, and tradeoffs.
- Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners.
- Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions.
- Excellent written and verbal communication skills.
