SysOps Engineer

OneStream • Full-time • United Kingdom • 1w ago

Why This Job is Featured on The SaaS Jobs

In SaaS, operational reliability is a product feature, and this SysOps Engineer role sits directly on that boundary between platform engineering and customer outcomes. The remit spans provisioning and configuration of customer environments, monitoring and alerting, upgrades, and disaster recovery, which is typical of multi-tenant or replicated customer deployments where consistency and uptime shape retention. The cloud focus, particularly on Azure tooling, signals an environment where observability and repeatable infrastructure patterns matter as much as hands-on troubleshooting.

For a long-term SaaS career, the role builds strong fundamentals in SLO-driven operations, incident response, and post-incident communication, all of which translate across B2B software businesses. It also exposes the practical side of FinOps and cost optimisation, plus automation work that reduces toil and improves service quality. Acting as an escalation point for support requests reinforces an operator’s perspective on how product choices surface in production.

This position tends to suit engineers who like structured operational work, clear prioritisation around uptime and security, and collaborating across time zones with written incident summaries. It is a good match for someone who wants to deepen cloud operations skills while staying close to customer-facing service reliability rather than purely internal infrastructure projects.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

SysOps Engineer

Location: Remote, UK

Employment Type: Full-Time

Gross Annual Base Salary:GBP 42,000 – 54,000

Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.

Summary

The SysOps Engineer position focuses on the operations and high availability of our customer environments, including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. This role also serves as a technical escalation point for customer support requests. In this role, you are expected to prioritize uptime, security, and performance of the customer environments over all other activities. You also must be able to work well individually as well as part of a team to ensure tasks are managed efficiently, enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success is what makes a person successful in this role.

Primary Duties and Responsibilities

Primary responsibilities:

Deliver customer environment implementation and software configuration within 24 hours lead time.
Drive operational outcomes aligned to department SLA, cost, and automation targets.
Perform environment updates, migrations, and software upgrades.
Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to proactively detect and resolve availability issues.
Own day-to-day service reliability against defined SLOs by monitoring key operational metrics, responding to alerts, and contributing to availability targets.
Identify opportunities for automation and process improvement.
Participate in on-call rotation and respond to production incidents, performing root cause analysis, and implementing preventive measures.
Communicate effectively during incidents and contribute to post-incident reviews, including clear written summaries for internal and external stakeholders.
Identify and act on cost optimization opportunities in Azure, contributing to department FinOps and unit economic goals.
Deliver exceptional customer service and technical support, maintaining high satisfaction levels.

Secondary responsibilities:

Participate in service design discussions to ensure downstream operational processes are developed for service transition and enablement prior to deployment.
Update technical documentation, workflows, and knowledge base articles.
Identify areas of improvement in operational and security posture through trend analysis.
Execute changes necessary for maintaining compliance certification.
Provide support for internal infrastructure projects, ensuring seamless execution and integration.

Required Education and Experience

BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
3-5 years cloud operations and infrastructure engineering experience.
Certifications: AZ-104 Azure Administrator or demonstrate equivalent Azure administration competency.
Experience with the following technologies, tools, and concepts:
- Microsoft Azure, AWS, or Google Cloud
- Microsoft Windows Server 2022, IIS, Microsoft SQL Server
- Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, Terraform or ARM Templates
- Exposure/experience with orchestration tools (Terraform, ArgoCD, Ansible, Kubernetes platforms, Azure Pipelines)
- Identity management using Azure Entra ID, Okta, OpenID Connect, SAML
- Experience with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to evaluate, validate, and operationalize generated outputs.
- Familiarity of high‑availability application architectures using traffic management and load‑balancing strategies to ensure resilience, fault tolerance, and minimal service disruption.

Preferred Education and Experience

Foundational knowledge of cloud platform (Preferably Microsoft Azure).
Experience in analysis, implementation, and evaluation of IT systems and their specifications.
Sound understanding of infrastructure concepts: networking, operating systems, and security.
Working knowledge of Compliance frameworks, policy development, and implementation.

Knowledge, Skills, and Abilities

Strong customer service orientation with a focus on reliability and trust.
Proven troubleshooting and problem-solving skills with a focus on learning agility and following established processes.
Ability to manage multiple priorities in a fast-paced, production-focused environment.
Passion for cloud technology, continuous learning, and operational improvement.
Self-motivated, ethical, and professional with a collaborative team-first mindset.
Ability to deal with ambiguous/undefined problems.
Strong attention to detail with awareness of downstream impact on customer environments.

Who We Are

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visitwww.onestream.com.

Why Join The OneStream Team