Why This Job is Featured on The SaaS Jobs
This Senior Sales Strategy and Operations Analyst role sits in the operational core of a SaaS go to market motion, where clean data and repeatable processes directly shape pipeline quality and coverage. The remit spans North America and EMEA commercial teams, which signals a multi region operating model and the need for consistent definitions across territories, accounts, and forecasting. Work across Salesforce, Tableau, and related tooling reflects the system led nature of modern SaaS revenue engines.
For a SaaS career, the role builds durable capability in translating commercial strategy into execution: territory design, routing logic, segmentation, and KPI instrumentation. It also develops judgment around what becomes the source of truth for revenue metrics, and how to resolve data integrity issues before they cascade into planning errors. Cross functional partnering with Finance, IT, and analytics mirrors how SaaS companies mature their revenue operations as scale increases.
This position tends to suit operators who enjoy being the connective tissue between sales leadership and frontline teams, balancing responsiveness with longer horizon process design. It aligns with professionals who like structured problem solving, can communicate clearly in a matrix, and want exposure to the mechanics of forecasting, pipeline governance, and scalable commercial workflows in SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.
Key Responsibilities
Operational Support & Execution
- Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
- Serve as a strategic business partner to the AVP of Commercial Sales
- Serve as primary point of contact for commercial teams on operational needs and process questions
- Support weekly/monthly forecasting processes and pipeline reviews
Process Design & Scalability
- Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
- Identify operational inefficiencies and design solutions to improve team productivity
- Partner with Finance, IT and other peers on cross functional projects
- Document and maintain standard operating procedures for commercial sales operations
Data & Analytics
- Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
- Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
- Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
- Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)
Systems & Tools Management
- Ensure data integrity across Salesforce, Tableau, and other sales tools
- Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues
Qualifications
Required:
- 3-5 years of experience in sales operations, revenue operations, or strategy & operations
- Strong proficiency in Salesforce (reports, dashboards, data management)
- Advanced Excel/Google Sheets skills and experience with data analysis
- Proven ability to build scalable processes and drive operational improvements
- Excellent communication skills and ability to partner cross-functionally
- Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
- Self-starter with strong project management capabilities
Preferred:
- Experience with Tableau or similar BI tools or SQL skill
- Background supporting commercial/mid-market sales teams
- Familiarity with BDR/SDR operations and lead routing
- Experience in SaaS or technology sales environment
The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
