Why This Job is Featured on The SaaS Jobs
Level AI sits in a fast-moving corner of SaaS where AI is being applied to operational data, in this case contact center conversations, to produce insights that influence customer experience and performance. A Senior SDR role in that environment is notable because pipeline creation depends on translating a technical, AI-driven product narrative into clear business outcomes for senior stakeholders.
For a SaaS career path, this kind of seat builds durable commercial fundamentals: account research, persona mapping, messaging experiments, and disciplined activity tracking. Because the product is positioned around analytics and measurable impact, the role naturally sharpens the ability to qualify around pain, proof, and urgency, skills that carry across B2B SaaS categories and sales motions.
This role tends to suit professionals who enjoy structured outbound work and iterating on outreach based on results rather than relying on one-off scripts. It also fits someone comfortable engaging high-profile personas and collaborating with internal partners to move from initial interest to a meeting-worthy narrative. An interest in AI as a domain signal appears helpful for staying credible in conversations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. We
transform customer engagement by reimagining contact centers as strategic assets. Our
AI-native platform leverages advanced technologies, including Large Language Models, to
extract actionable insights from customer interactions. By providing these deep insights,
Level AI empowers organizations to elevate customer experience and drive sustainable
growth. With a commitment to consistent innovation, Level AI stands as one of the industry’s
most adaptive and forward-thinking solutions.
Our AI-powered customer service intelligence platform is designed to enhance the customer
experience for companies of all sizes. Leveraging a powerful semantic engine, Level AI
analyzes every support conversation within contact centers to deliver enterprise-wide
insights that improve quality assurance and agent performance.
As an Senior SDR at Level AI, you will be at the forefront of our sales efforts, generating qualified
opportunities and establishing meaningful connections with high-profile personas. Your skills
in prospecting, creative outreach, and data-driven solutions will be key in building an
effective sales pipeline and driving revenue.Join us and be part of an exciting journey as we
revolutionize the AI industry, and play a crucial role in driving our company's growth!
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Responsibilities:
- Conduct rigorous research on companies and identify potential customers
- Pitch our company and solution to prospects, showcasing our unique value proposition
- Develop compelling emails and campaigns to capture the attention of prospects and drive engagement
- Establish exciting new opportunities and meetings with prospective customers
- Utilize targeted cold-calling and emailing to create significant outreach and generate qualified leads
- Use data-driven solutions to track your results and constantly refine your approach to achieve optimal outcomes
Requirements:
- At least 1 year of experience in a Sales Development Representative (SDR) or similar outbound prospecting role.
- Excellent skills in prospecting, cold calling, and emailing, with a knack for crafting compelling messages
- Keen interest in AI and the enterprise sales process, staying up-to-date with industry trends
- Good interpersonal skills and the ability to collaborate with internal stakeholders as well as end customers to drive success
- Thrive on helping customers solve their problems, providing them with a solution that will meet their needs
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Perks & Benefits:
At Level AI, we believe in fostering a supportive and collaborative team culture that is dedicated to your personal and professional growth. Join us and enjoy an array of exciting company perks, including :
- Comprehensive Health, Vision, and Dental Insurance Coverage
- Flexible Paid Time Off (PTO) policy
- Investment in your growth
- Company Swag, holiday parties, monthly dinners/lunches, and fun off-site visits
- Parental Leave
- 401(k) plan
Compensation: We value your skills and aptitude! We offer market-competitive compensation, tailored to your skill set and experience, as we recognize and reward your contributions to our success.
