Why This Job is Featured on The SaaS Jobs
This EA and Operations Specialist role stands out in SaaS because it sits at the intersection of executive support and the operating system of an AI-first customer experience intelligence platform. In SaaS businesses, especially those building data and AI products, the cadence of decisions, meetings, and cross-functional coordination often determines how quickly teams can translate product signals into customer outcomes. An in-office Bay Area remit also suggests close proximity to leadership and real-time problem solving.
From a SaaS career perspective, the role offers a practical view into how a subscription software company runs day to day, beyond any single function. Managing leadership priorities, KPIs, and operational workflows builds fluency in metrics-driven execution, operating rhythms, and internal documentation, all transferable across SaaS environments. Exposure to hiring operations, onboarding, and offsite planning adds experience in scaling the organization alongside the product.
This position is best suited to professionals who enjoy structured execution, high-trust support work, and switching between planned cadences and urgent requests without losing detail. It will fit someone who wants proximity to senior decision makers and prefers an embedded, office-based operating role rather than a narrowly scoped administrative track.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI is a fast-growing, AI-first Customer Experience Intelligence platform backed by top-tier investors and founded by leaders from Amazon, Google, and Meta.
Role - We’re looking for a highly organized Operations Specialist to partner closely with senior leadership and help run the business day to day. This in-office role combines executive support, business operations, and offsite management in a fast-paced startup environment.
Responsibilities:
- Provide executive-level support to senior leadership (calendar, meetings, travel)
- Own day-to-day operational workflows that keep the company running efficiently
- Track leadership priorities, KPIs, and action items
- Support hiring operations and onboarding
- Help maintain internal documentation, policies, and operating cadences
- Plan and execute leadership and company offsites end-to-end
- Support ad-hoc strategic and operational projects as the business scales
Qualifications:
- 3+ years of experience as an Executive Assistant, Operations Specialist, or similar role in a startup or fast-paced environment
- Experience supporting senior executives in high-growth environments
- Comfort working with ambiguity and rapidly shifting priorities
- Strong organization, communication, and judgment
- Self-starter mindset with a bias toward action and ownership
- Comfortable working in-office with leadership
Why Level AI:
- High-impact, founder-facing role
- Broad ownership and visibility
- Competitive compensation and benefits
- Opportunity to grow with a category-defining AI company
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