Sales Development Manager

LevelAI • Bay Area, California • 3w ago

Why This Job is Featured on The SaaS Jobs

Level AI’s Sales Development Manager role sits at a familiar inflection point in SaaS: a Series C company selling an AI platform into enterprise contact centers, where buying cycles are complex and stakeholder-heavy. Pipeline creation in this category depends on credible outreach, tight segmentation, and messaging that reflects operational outcomes, making the SDR function a core part of go-to-market rather than a volume-driven layer.

For SaaS professionals, the career value here is in building a repeatable pipeline engine with clear feedback loops. The remit spans hiring and coaching, KPI design, sequence iteration based on performance data, and ownership of the tooling stack, all of which translate well across B2B SaaS organizations. Close alignment with Marketing and visibility into sales leadership expectations also builds the cross-functional fluency that becomes increasingly important in enterprise SaaS growth roles.

This role fits a manager who prefers hands-on operating and coaching over inheriting a mature system, and who enjoys turning activity into measurable pipeline impact. It should appeal to someone comfortable making decisions from metrics, running structured reviews, and developing early-career sellers toward next-step roles within SaaS revenue teams.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Location: Mountain View, CA onsite

Reports to: VP of Marketing

About Level AI: Level AI is a Series C AI company based in Mountain View. We build the platform that turns contact center conversations into intelligence the rest of the business can act on. Quality, analytics, coaching, automation, and AI agents all run on the same customer data.

Role Overview: This role builds and runs the engine that feeds our pipeline. You'll hire, coach, and scale a team of SDRs turning cold outbound into qualified meetings with enterprise CX and contact center leaders, at a moment when those buyers are rebuilding their stack around AI.

Why join us:

Build the team, not just run it. You're not inheriting a playbook—you're writing it. Hire the reps, design the process, decide what a great SDR looks like here.
A direct line to leadership. You'll work onsite with our CEO, CTO, and go-to-market leaders. Your team's results are visible, and so is your judgment.
High agency, low bureaucracy. We move fast and reward agency and bias to action. Bring an idea for a new segment, a new comp structure, a hosted event, and you can run it that week. Ownership and curiosity get rewarded, not routed through committee.
Build and shape careers. Take hungry SDRs, coach them through their first meetings, first opportunities, first promotion, and watch them become AEs. We build SDR-to-AE careers here, and want a manager who is excited to influence individual careers.
The right market, the right time. Enterprise buyers are rebuilding their contact centers around AI right now. Leading a team selling into that shift early will compound for the rest of your career.

What you'll do:

Hire, onboard, and coach a team of SDRs into consistent pipeline producers
Set the KPIs—activity, meetings booked, pipeline sourced; ensure targets are consistently met
Design and sharpen outbound and inbound sequences based on what the data says is working
Partner with Marketing on lead quality, campaign strategy, and messaging
Run regular call reviews, email reviews, and live coaching
Track and analyze SDR team performance; report on pipeline impact to Sales leadership
Build the promotion path: identify who's ready for AE and get them there
Own the SDR playbook and the tooling stack behind it
Champion a culture of accountability, learning, and high performance

What we're looking for:

3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
Proven track record of exceeding pipeline and meeting-setting goals
Strong coaching, mentorship, and leadership skills
Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
CRM and sales engagement tool expertise (e.g., Salesforce, Apollo, Gong, ZoomInfo)
Strong data orientation — comfortable using metrics to drive decisions
Excellent communicator, highly organized, and detail-oriented
Thrive in a fast-paced, early-stage environment