Why This Job is Featured on The SaaS Jobs
Enablement roles sit at a pivotal point in SaaS, translating frequent product iteration into consistent adoption across revenue and delivery teams. With Coveo’s Commerce line positioned around AI-powered capabilities, this Senior Technical Enablement Manager remit highlights a common SaaS challenge: keeping internal teams, partners, and customers aligned as features ship and messaging evolves across multiple audiences.
From a career perspective, the work builds durable SaaS operating skills: release readiness as a repeatable program, cross-functional alignment with Product and Go-to-Market stakeholders, and the discipline of turning product knowledge into scalable learning assets. The emphasis on metrics also signals exposure to measuring enablement impact, a competency that carries across B2B SaaS organizations where adoption, retention, and expansion depend on effective knowledge transfer.
This role will suit a professional who enjoys structured program ownership and can move between technical detail and practical education. It fits someone comfortable convening stakeholders, building frameworks that outlast individual launches, and iterating on content based on feedback and performance data. Experience in implementation, product enablement, or adjacent operations work maps naturally to the scope described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Lead the Future of Product Enablement for AI-Powered Commerce.
Are you passionate about turning complex products into simple, impactful learning experiences? As Coveo’s Technical Enablement Manager for Commerce, you’ll empower our global teams, partners, and customers to adopt cutting-edge AI solutions. In this role, you’ll lead enablement initiatives that drive readiness, alignment, and success across every product release.
You’ll collaborate across teams, design scalable enablement frameworks, and transform product knowledge into powerful learning experiences that fuel growth. Come shape how the world learns, adopts, and delivers on Coveo’s Commerce platform.
As one of our Technical Enablement Manager, you will:
Lead the enablement strategy for all Commerce product releases, ensuring internal and external readiness.
Partner with Product, Marketing, and Education teams to translate new features into effective enablement experiences.
Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.
Act as the main liaison for enablement across the Commerce line of business, ensuring alignment with go-to-market strategy.
Develop and maintain engaging learning resources, demos, and workshops for internal teams, partners, and customers.
Define and measure key success metrics to continuously improve enablement effectiveness.
Here is what will qualify you for the role:
Proven experience in product enablement, operations, or software implementation - ideally in SaaS or B2B technology.
Demonstrated success leading cross-functional release readiness programs that align Product, Marketing, and Customer Success Teams.
Familiarity with considering GTM teams and internal functions as key learning audiences when designing enablement strategies.
Excellent organizational, communication, and program management skills in fast-paced, evolving environments.
What would make you stand out:
Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms, with an ability to connect product value and narrative to releases and features.
Familiarity with adult learning principles, instructional design, and enablement tools such as LMS platforms or learning analytics.
Proven ability to design and implement process frameworks or governance models across distributed teams.
Strong analytical mindset with a focus on measuring enablement impact and continuously improving learning effectivenes
Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
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