Why This Job is Featured on The SaaS Jobs
Implementation enablement sits at a pivotal point in SaaS: it translates product capability into repeatable outcomes for customers and partners. This Senior Implementation Enablement Manager role is notable because it focuses on external technical enablement, where the quality of learning programs directly influences implementation consistency, time to value, and partner effectiveness. The remit spans partners, customers, and internal teams, signalling a mature SaaS operating model where enablement is treated as a lever for delivery performance.
For a SaaS career, the long-term value comes from building systems rather than one-off training. The work blends program strategy, onboarding design, and continuous improvement using performance data and learner feedback. That combination develops durable skills in scaling knowledge across ecosystems, aligning enablement with implementation objectives, and shaping partner experience, all of which transfer across SaaS companies with professional services, partner channels, or platform products.
This role suits professionals who enjoy bridging technical implementation detail with clear communication and structured program development. It will fit someone comfortable coordinating across enablement, product, customer teams, and partner stakeholders, and who prefers measurable iteration over ad hoc support. It also aligns with candidates motivated by improving how others deliver, not only delivering themselves.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Are you energized by helping technical teams learn, grow, and deliver exceptional outcomes?
As a Senior Implementation Enablement Manager, you'll play a key role in shaping how partners and customers build expertise with Coveo solutions while influencing the future of our global implementation enablement strategy. This is a unique opportunity to combine your technical implementation background with your passion for learning, communication, and program development.
You'll work across teams to create impactful learning experiences that directly contribute to customer and partner success.
As a Senior Implementation Enablement Manager, you will:
Empower partners and customers by enabling them to learn the necessary technical aspects of Coveo solutions, ensuring clarity and efficiency with Coveo implementations.
Develop and execute a design-to-cost program strategy to support Coveo’s implementation objectives and goals.
Design, build, and maintain external implementation enablement programs in collaboration with the Global Enablement team, Professional Services, and Product Enablement teams.
Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
Analyze implementation performance data, learner feedback, and quality trends to continuously improve enablement programs and learning outcomes.
Collaborate with cross-functional teams, including the Customer Organization, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.
Here is what will qualify you for the role:
5+ years of experience delivering technical implementations, with significant exposure to customer-facing content and enablement programs within a software-as-a-service (SaaS) environment.
Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
Demonstrated ability to simplify and explain complex technical concepts in a rapidly evolving technology environment.
Proven success building strong relationships with internal and external stakeholders while aligning initiatives to business objectives.
What would make you stand out (Nice-to-haves [5 bullet points max])
2+ years of experience implementing enterprise software solutions, either as a consulting partner or in-house developer.
Experience in Instructional Design and Development.
Strong facilitation skills and experience leading workshops, discussions, and decision-making sessions.
Experience administering or leveraging learning management systems (LMS) and partner portal platforms.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
