Why This Job is Featured on The SaaS Jobs
AI Outcomes Manager roles are emerging as a distinct function in SaaS, sitting between product capability and real customer adoption. In this case, the remit centers on turning an AI platform into measurable, department level change through executive alignment, use case discovery, and deployment expansion. The Bangalore based, hybrid setup also signals a role embedded in day to day delivery rather than a purely advisory position.
For a SaaS career, this position builds durable experience in outcome led customer work, a core differentiator as AI features proliferate and buyers demand proof of value. The day to day mix of workshops, roadmap guidance, and feedback loops into Product and R&D develops fluency in how SaaS companies translate usage signals into prioritization. Prompting skill alongside product sense also creates a portable toolkit for modern enablement, solutions, and post sales leadership paths.
This role tends to suit professionals who enjoy ambiguity, can move comfortably between executives and end users, and prefer structured problem solving over scripted playbooks. It also fits someone who wants to be close to both customer impact and product direction, and who is motivated by making technology usable across varied business functions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 10+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
- Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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