Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Sales development roles focused on an existing customer base sit at a distinct intersection in SaaS, closer to retention and expansion than pure net new acquisition. This position is notable because it centres on engaging a defined set of large customers across APAC, where account complexity and stakeholder variety tend to be higher and messaging needs to be more contextual.
For a SaaS career, install base SDR work builds a strong foundation in how revenue is actually maintained and grown after the initial sale. It develops fluency in value articulation tied to real usage, renewals, and cross functional realities, while also sharpening CRM discipline through consistent documentation and forecasting in Salesforce. Experience navigating conversations from support contacts through to executives is broadly transferable across customer success, account management, and commercial roles in subscription businesses.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
We are looking for an outgoing, self-motivated individual to join our team in Sydney. As a SDR on our customer base / install base team, you will connect with and educate clients, as well as qualify leads, throughout the APAC region.
The ideal candidate is excited to be on the phone and excels at building relationships with our existing customers. NinjaOne is a fast-paced company looking for candidates that can help us continue to grow our successful business.
Location - Sydney, NSW (North Sydney) - Hybrid, in office on Monday, Wednesday, and Friday plus additional days as required
What You’ll be Doing
Work with a pre-defined group of our largest and most important customers; establish connections with partners ranging from support agents to CxOs
Use exceptional consultative phone skills, including the ability to communicate clearly, listen actively, inspire, project confidence and overcome objections
Utilise Salesforce to ensure activities are documented properly, opportunities are accurately predicted and information regarding the opportunity is communicated appropriately
Bring enthusiasm and energy to work
Other duties as needed
About You
You have excellent verbal communication skills
You are an energetic self-starter who enjoys working in an international environment
You are fluent in English
You have a proven record of meeting minimum outbound call targets and/or call time goals
You are organized and detail-oriented with thorough follow-up skills
You are proficient with technology; as well as possessing a technical aptitude and ability to successfully demonstrate and convey the value proposition behind NinjaOne’s IT management software
You are able to multi-task with several tools, work independently and prioritize tasks
Bonus Skills include experience with Salesforce (or other CRM), SalesLoft, and other sales tools; as well as experience specifically working in or with, or selling, to IT departments, Resellers, MSPs, and Director/C-Level IT executives.
About Us
NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organisations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community
We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
We reward your work with opportunity for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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