Why This Job is Featured on The SaaS Jobs
This Senior Backend Engineer role sits at a modern SaaS intersection where product value is delivered through AI-driven insights and enterprise-grade reliability. Level AI, a Series C company building an AI-native platform for contact centers, signals a stage where the core challenge is turning sophisticated data processing into dependable customer-facing capabilities. The stack emphasis on Python, Django, REST APIs, and production infrastructure points to work that directly supports a multi-tenant SaaS product surface.
For a SaaS career, the remit offers durable exposure to the mechanics that keep subscription software trustworthy at scale: API design, relational data modeling, ETL pipelines, caching patterns, and background job orchestration. Experience with CI/CD and containerized deployment on GCP and Kubernetes also translates well across SaaS organizations that prioritize repeatable delivery and operational consistency. The domain context adds a practical angle on applying NLP-adjacent techniques within real product constraints.
This role tends to fit engineers who enjoy owning features end to end and making architectural calls with incomplete requirements. It also suits professionals who prefer backend work that balances application development with platform considerations, and who are comfortable collaborating across an agile product environment while working aligned to Eastern Time Zone hours.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
**This role requires the candidate to work in the Eastern Time Zone.**
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker.
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Responsibilities:
- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Requirements:
- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1 Engineering institutes with relevant work experience with a top technology company.
- Minimum 3-6 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
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Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.
To learn more visit : https://thelevel.ai/
Funding : https://www.crunchbase.com/organization/level-ai
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
