Why This Job is Featured on The SaaS Jobs
Workplace operations roles are often under-credited in SaaS, yet they directly influence how effectively product, revenue, and customer teams collaborate day to day. In a company like Gong, whose platform sits close to revenue execution, the Singapore office becomes a practical hub for cross-functional work across APAC. Featuring an Office Manager contract role highlights how SaaS companies operationalise growth through reliable facilities programs, vendor coordination, and consistent in-office support.
For a SaaS career path, this position builds fluency in the internal systems that scale alongside headcount: onboarding logistics, access management, office standards, and stakeholder support for visiting executives. That experience transfers across SaaS environments because it sits at the intersection of people operations, IT coordination, and workplace governance, all of which tend to tighten as companies mature and expand internationally.
This role suits professionals who prefer structured ownership and high-touch service work, with the judgement to handle sensitive information and shifting priorities. It will appeal to someone comfortable being the local point of coordination, improving processes as needs evolve, and partnering with multiple internal teams to keep an office running predictably.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Reporting directly into the Workplace and Facilities Sr.Director, you will manage all aspects of current and future facilities related programs as well as support the growing team in Singapore, APAC.
The Office Lead will be a dynamic, customer service-focused individual who works fast, pays attention to the details, and strives at all times to assist all things related to Workplace and Facilities. This position will assist in building out programs for the future of the workplace and may be assigned special areas of focus such as office support and is expected to be cross-trained in all facility and administration related disciplines.
This role is 5 days/week in office, with hours of 9 AM to 6 PM. Contractor for 6 months with ability to extend.
Key Responsibilities:
- Be the face of Gong in the Singapore office by providing support to the local team
- Create and implement culture and social programs for the growing Singapore office
- Create and implement workplace procedures and processes for the Singapore office
- Quickly and efficiently responds to all facilities inquiries and requests; Ensures timely and quality service delivery to every employee. Follow up with employees to ensure complete customer satisfaction.
- Responsible for maintaining office appearance, meeting set up coordination
- Manage food and snack program from inventory to budgeting
- Able and ready at a moment’s notice to assist with event setup and any related tasks as assigned (including AV support, moving furniture, sourcing vendors, providing hostess or serving duties during events, running errands and the like).
- Coordinate and manage property management requests and vendors for Singapore office
- Manage and coordinate Singapore office badge/access program
- Lead new hire onboarding locally.
- Work closely with IT to coordinate new hire and termed employee equipment
- Manage a budget allocated for Singapore office
- Complete a broad variety of administrative tasks for the Country Manager as requested
- Lead on internal coordination and execution/logistics for executive and senior leadership team visits to Singapore
- Coordinate and lead office employee experience events
Qualifications and Requirements
- High School Diploma or equivalent preferred
- College coursework or equivalent experience, in a related area preferred.
- 3+years administrative or office experience in related field desired.
- Ability to assess priorities quickly, and become proficient with protocol, culture and processes.
- Takes initiative and goes beyond established framework; looks for new ideas and creative solutions to overcome challenges.
- Intimately familiar with Internet tools and strong proficiency in intermediate Word, Excel, and G-suite.
- Strong communication skills, both written and verbal.
- Ability to handle confidential and sensitive information with the appropriate discretion
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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