Why This Job is Featured on The SaaS Jobs
This Growth Account Manager Team Lead role stands out in the SaaS ecosystem because it sits at the intersection of recurring revenue and complex service delivery. In a B2B platform addressing global payroll and payments across many countries, account management becomes a coordination function as much as a relationship one, with outcomes tied to renewals, expansion, and operational reliability.
From a SaaS career perspective, the position offers durable experience in running a regional book of business while developing a team against measurable KPIs. The emphasis on structured playbooks, CRM usage, and AI-enabled workflows reflects how modern SaaS organisations are standardising post-sales execution to improve productivity and customer outcomes. Exposure to escalations, contract amendments, and cross-functional alignment builds judgement that transfers well to broader customer leadership roles.
The role is best suited to professionals who enjoy coaching managers and translating customer needs into internal action across functions like Legal, Operations, Payments, and Finance. It will fit someone comfortable operating as an escalation point, balancing commercial growth with service expectations, and improving processes through data and tooling rather than relying on individual heroics.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Key Responsibilities
- Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals. Promote AI-enabled best practices and workflows to improve productivity, customer engagement, and team performance.
- Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
- Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
- Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya’s solutions with their evolving workforce strategies.
- Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
- Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
- Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
- Process Optimization: Utilize internal playbooks, CRM tools, AI-powered solutions, and feedback mechanisms to improve account strategies and drive operational excellence.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- 4+ years’ experience in a team lead or managerial role within account management or sales.
- 5+ years’ experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.
- Proven ability to build and nurture client relationships across mid to strategic levels.
- Strong leadership, coaching, and motivational skills.
- Exceptional interpersonal, negotiation, and communication skills.
- Proficiency in CRM platforms (e.g., Salesforce), project management tools, and AI-powered solutions used for account management, customer engagement, and operational efficiency.
- Experience leveraging AI-enabled tools and workflows to improve team performance, customer outcomes, and operational effectiveness.
- Analytical mindset with strong problem-solving abilities.
- Comfortable working cross-functionally in a fast-paced, global organization.
- Deep customer orientation and passion for delivering exceptional service
