Why This Job is Featured on The SaaS Jobs
This Key Account Manager role sits at the heart of a B2B SaaS model where retention and expansion are as material as new logo acquisition. With Papaya Global operating in payroll and payments across many countries, the work is anchored in complex, high-stakes customer outcomes, including service levels, escalations, and multi-stakeholder alignment. It is also notable for explicitly bringing AI-enabled workflows into account planning and customer management, reflecting a broader shift in SaaS toward more instrumented, data-led post-sales execution.
For a SaaS career, the value is in building durable skills that translate across subscription businesses: running structured business reviews, spotting risk signals early, coordinating cross-functional delivery, and turning product adoption into measurable account health. Exposure to RFP and RFI processes adds experience with enterprise buying motions, while working within strategic accounts develops judgment around prioritisation, governance, and long-term relationship strategy.
This role is best suited to an account manager who prefers consultative ownership over transactional selling and is comfortable operating through process, KPIs, and tooling. It will fit someone who enjoys partnering with internal teams to resolve issues and who wants to modernise their approach by using AI to improve planning, communication, and operational follow-through.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities
- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 2+ years of experience in Account Management.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
- Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
- Client-focused with a passion for outstanding service.
- Strong organizational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
Success in this Role
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
