Why This Job is Featured on The SaaS Jobs
This Enterprise Account Executive role sits squarely in the enterprise SaaS motion, where expansion inside existing accounts is as important as new logo acquisition. The description points to a mature, multi-product platform sold at the executive level, with outcomes framed around ROI and operational impact rather than feature comparison. That combination makes the position relevant to professionals tracking how leading SaaS vendors drive durable revenue through conversions and broader product adoption.
From a career perspective, the work builds repeatable skills that translate across enterprise SaaS: running structured discovery, navigating long buying cycles, and aligning multiple stakeholders around a quantified business case. The emphasis on account planning, forecasting discipline in Salesforce, and use of a formal qualification framework signals exposure to the operating cadence common in scaled SaaS sales organizations. Collaboration with Solutions Consulting, Customer Success, and Product also reflects how enterprise deals are typically won and retained in subscription models.
This role is best suited to an AE who prefers consultative selling over transactional cycles and is comfortable with in-person executive engagement. It fits someone who enjoys orchestrating complex internal teams, maintaining rigorous pipeline hygiene, and progressing opportunities through clear decision criteria. It will particularly appeal to sellers who want their craft measured through multi-product expansion and retention-linked outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
BASIC QUALIFICATIONS
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
