Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sr. Manager, Receivables Management - EMEA
Genesys Strategic Finance is seeking a talented individual to oversee EMEA Account Collections for one of the largest private B2B software companies headquartered in the Menlo Park, CA.
The Sr. Manager, Receivables Management – EMEA, will report to the Sr. Director, Receivables Management and Payment Solutions and will regularly interact with team management on collections strategy, planning, and operational execution. He or she will be responsible for driving collections performance on our EMEA portfolio.
Essential Duties/Principal Responsibilities:
- Liaise with customers and partners to ensure timely collections
- Make sound decisions that consider customer relationship while balancing the needs of the Receivables Management team and timely receipt of payment
- Produce and update cash forecast as requested by Sr. Director, Receivables Management and Payment Solutions
- Develop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues.
- Ensure adherence to Receivables Management policies and procedures in compliance with all regulations and standards
- Provide critical financial and operational information and make actionable recommendations on both strategy and operations.
- Manage risk and drive decrease in DSO/Past due % and measure progress in both.
- Review and establish effective action plans to mitigate collection risks
- Prepare monthly management and productivity reports and schedules
- Manage, drive, and track goal achievement for the team
- Participate in strategic projects to support business goals
- Strong communication and presentation skills
- Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency
- Collaborate with multiple levels of management and various business segments including Finance, Sales, Customer Service, Revenue, Marketing and Information Technology.
- Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence
- Ensure direct collaboration with Global Regions
Key Qualifications:
- 10+ years in collections/receivable management role, managing multi-million-dollar collections volume
- Management experience in leading teams at the Sr. Manager level
- Collections experience from Technology industry (Software industry is highly preferred)
- Experience with Salesforce and Workday (Esker is a plus)
- Experience in automation process/drive operating efficiency involving AI tools
- Skilled at identifying ways to enhance cash flow
Key Competencies:
- Continuous improvement mindset
- Developing capability and inspiring accountability
- Cross-boundary collaboration
- Leading people and teams, ability to motivate team and drive performance
- Inspiring accountability
- Ability to balance competing priorities with insight into overall impact to Genesys
Key Relationships:
- External: Customers, service providers, financial agencies
- Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers
Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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