PagerDuty is seeking a strategic, data-driven leader to elevate our company performance reporting and insights. As Principal, Analytics & Insights, you will translate business strategy and goals into standardized, actionable reporting, delivering insights that drive organizational performance. You’ll champion and evolve reporting standards, lead high-impact analytical initiatives, and play a key role in shaping business strategy. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a subject matter expert, mentor team members, and act as a backup for company-wide analytics meetings. You’ll collaborate closely with the Executive team, providing timely, actionable insights to influence and support organizational growth. You’ll independently resolve complex issues, uncover strategic patterns in operational data, and proactively leverage AI to enhance efficiency and quality across your work.
Key Responsibilities – How You’ll Impact Our Vision:
- Lead with a strategic mindset, aligning tracking, reporting, and analytics with overall business goals and KPIs.
- Foster a culture of innovation and creative problem-solving within the analytics team.
- Proactively leverage and innovate with AI and automation tools to streamline analytics processes, accelerate data-driven decision-making, and continuously improve deliverable quality and efficiency.
- Collaborate closely with BI and technical teams to ensure a strong data foundation and uphold data integrity and standards
- Lead complex analytical initiatives that shape and inform business strategy.
- Drive the department’s analytical maturity plan, advancing capabilities and best practices.
- Support stakeholders by providing expert counsel, ongoing education, and recommending reporting solutions to address business challenges.
- Actively contribute to a collaborative analytics team—sharing knowledge, QA’ing code and analyses, and documenting best practices.
- Uphold and advance organization-wide reporting standards.
- Serve as a subject matter expert and mentor to team members, fostering growth and development.
- Advise the Director on roadmap and maturity projects, providing strategic recommendations.
- Break down complex, ambiguous problems into clear, actionable components.
Key Attributes:
- Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and anticipate future needs.
- Analytical Rigor: Approaches problems with a data-driven mindset, using evidence and critical thinking to inform decisions.
- Business Acumen: Deep understanding of B2B SaaS business models, metrics, and drivers of company performance.
- Technical Mastery: Expert in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.
- Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences.
The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
