Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys powers billions of customer experiences each year with an AI-first, all-in-one CX platform trusted by 10,000+ organizations in 100+ countries. Recognized as a leader by Gartner and Forrester, we help customers orchestrate end-to-end journeys that deliver measurable outcomes.
We are looking for a Senior Manager Sales to lead and scale a cross-industry enterprise sales team (5–6) to win new logos and expansion deals in France across Manufacturing, Travel, Transportation, Retail and Logistics. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforce and GSIs), with a specific focus on AI-attached value propositions.
What you’ll do
Strategic leadership & GTM
- Own the country GTM for Cross-Industry: segmentation, territory design, account prioritization, and partner coverage.
- Build a differentiated ecosystem-led motion with AWS/ServiceNow/Salesforce and GSIs; define joint plans and governance.
- Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity.
Team management & coaching
- Lead, hire, develop and retain a team of 5–6 AEs/Account Directors; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
- Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level.
Pipeline, forecast & execution discipline
- Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
- Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan).
- Partner with SE, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references.
Market presence & influence
- Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
- Co-create lighthouse references and success stories in target verticals.
What success looks like (12-month outcomes)
You’ll bring
Nice to have
Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABM and RevIQ-style sales GPTs.
- Background in consulting, contact center/CX, or AI/analytics platforms.
Ways of working (France)
#LI-MC1
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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