PagerDuty is seeking a Senior Executive Assistant to support the CEO and Chairperson. Reporting directly to the CEO, the Executive Assistant will serve as a partner and trusted advisor, working closely with the Chief of Staff in the Office of the CEO.
Responsibilities include managing all correspondence with the highest level of confidentiality and data security when handling sensitive information, conducting research, and serving as the CEO’s “gatekeeper.” The role also involves leading complex projects, quarterly board meetings, the annual leadership kickoff, coordinating both internal and external meetings, as well as intricate travel logistics. Success in this position requires developing a deep understanding of the CEO’s work style and priorities in order to effectively manage scheduling and determine how best to allocate time. The ideal candidate will proactively handle responsibilities with minimal disruption, listen actively, solve problems efficiently, and thrive in a fast-paced environment.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is required to come into the office 2-times per week and when necessary 3 times a week. You will also have an assigned parking space at our office location.
Responsibilities:
Calendar / Meeting Management:
- Manage complex schedule so that the CEO’s time is allocated accordingly to the highest priorities and partner with the Chief of Staff (CoS) to assess priorities
- Manage Board of Directors and Committee Meetings; including virtual meetings, and in-person offsites and meetings
- Partner with the Principal, Executive Initiatives regarding all customer/partner meetings to include gathering briefings, presentations, materials and appropriate information to prepare the CEO for her internal and external meetings.
- Enter all customer meetings into Salesforce
- Serve as the primary point person managing the CEO’s complex and ever-changing schedule. Remain aware of current priorities and long-term goals to coordinate the calendar in the most effective and productive manner.
- Maintain a FY calendar which incorporates all upcoming travel and events.
- Attend staff meetings as necessary
- Coordinate with the family office for calendar integration
- Manage CEO’s participation on external boards to include scheduling and travel logistics.
Communications:
- Review, prioritize and triage the CEO’s emails. Flag the most important items and respond as appropriate. Track outstanding items and emails until complete.
- Receive and handle inquiries and requests in a timely manner; determine the urgency of the response and escalate issues as appropriate.
- Communicate daily with CoS daily to maximize efficiency to include communicating with Principal, Executive Initiatives (reports to CoS) regarding all customer engagement and follow up.
- Act as an ambassador to the Office of the CEO and a mentor to the EA team.
- Interact with all functions and levels of leadership and employees
- Be prepared with an informed perspective and recommendation in order to serve as a partner to CEO
Oversee the company’s EA team:
- Ensure there is adequate EA coverage for executives and work with the EA team to ensure the load is balanced across the teams.
- Encourage and foster camaraderie, cohesion, collaboration, transparency and trust among the entire EA team to create a healthy and engaged EA team.
- Plan and manage monthly chaired meetings and annual EA offsite.
- Provide company standards for EA guidelines and performance.
- Provide coaching and feedback to EAs and their direct managers, as appropriate
- Direct involvement regarding hiring, requesting promotions, org changes and talent calibration for the team.
- Act as resource for career conversations and advocate for team with their executive(s) and the Company,
Travel Management:
- Arrange all logistics for the CEO’s travel; both commercial and private charters.
- Maintain flight charter spreadsheet for auditing purposes
- Maintain ground transportation spreadsheet for auditing purposes
- Optimize travel based on airports, meeting locations, hotels, etc.
Event Management:
- Manage executive team virtual and in person meetings and offsites
- Annual Board of Directors offsite partnering with EA to CFO
- Event planning for external events hosted by CEO
Knowledge, Skills & Abilities:
- Seasoned EA with excellent interpersonal and customer service skills with the ability to handle difficult situations with diplomacy and tact
- Superior organizational, multi-tasking, and time management skills, with strong attention to detail and ability to create repeatable processes and scalable systems
- Develops strong relationships and works collaboratively at all levels inside and outside of the organization; strong interpersonal skills to quickly build rapport with internal and external partners
- Strong critical thinking, problem-solving and researching skills. Must have excellent judgment and be able to anticipate issues and identify resolutions in a timely manner
- Excellent presentation, written and verbal communication skills
- Professional demeanor and representation of the CEO - must act to highest professional standard, be presentable and calm in all circumstances
- Flexibility to handle requests outside standard business hours - 24/7 work ethic and mentality
- Principled and ethical; having the utmost integrity and a positive example for others to emulate.
- Tech-savvy - thinks with an AI-first mindset; advanced knowledge in G Suite, Slack, as well as Excel, Zoom, generative AI tools like ChatGPT, Claude, Abacus
BASIC QUALIFICATIONS
- Minimum 7(+) years of Executive support; with direct CEO support experience in a fast-paced corporate tech environment with great references
- 4+ years directly supporting a CEO
- Experience leading other administrative professionals and experience cultivating a strong culture amongst an administrative community
PREFERRED QUALIFICATIONS
- Bachelor’s degree preferred
The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
