Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks’ global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations. These teams drive brand equity, customer engagement, ARR growth, onboarding excellence, and world-class customer support.
This role demands an experienced, high-performing professional who thrives in a global, fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting.
You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.
Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).
Strategic Partnership & Leadership Support
This role requires the demonstrated ability to balance both internal and external priorities.
The CCMO’s organization is globally distributed, demanding thoughtful management of time
You don’t just manage a calendar, you prioritize it
You’ll build a deep understanding of Freshworks’ goals, vision, and rhythm of the business to help the CCMO stay focused on what matters most
Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are
A key part of this role is helping the CCMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer-facing demands
You also help set clear expectations for meeting requests with stakeholders, clarifying the purpose (e.g., to decide, align, or explore), and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels
You’ll serve as a liaison between the CCMO, the global Integrated Customer Group (ICG) leadership team, and cross-functional partners including Finance and Revenue Operations
You’ll know how to distinguish true urgencies from what can wait, and ensure the right level of preparation and follow-up for each engagement.
Handle highly confidential information with discretion, and sound judgment.
Executive Administration Excellence
Expertly manage the CCMO’s calendar, global travel, and communications
The CCMO has teams across the world, and you help to ensure the balance of both customer engagements and internal presence and engagement with our employee community
Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of-the- business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.)
Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders
Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings
Event Support
Partner with our internal events team to support the execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.
Plan ICG leadership meetings, global all-hands sessions, and other key forums that keep teams aligned and connected.
Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams.
Qualifications
10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.).
Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.
A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.
Qualifications
10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.).
Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.
A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.
Additional Information
Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).
The hourly rate for this temporary position is $56-$81 (per hour) USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
