Why This Job is Featured on The SaaS Jobs
This Sales Manager role sits squarely in a mature SaaS environment where recurring revenue and customer expansion are central to commercial performance. Freshworks operates in widely adopted business software categories (CX/EX/CRM/ITSM-adjacent), which typically demand disciplined account strategy, multi-stakeholder alignment, and consistent value articulation across the customer lifecycle.
For a SaaS career, the work maps closely to the levers that matter in subscription businesses: renewals, upsell/cross-sell, forecasting accuracy, and executive-level relationship management. Experience leading complex sales cycles and partnering cross-functionally to retain and expand accounts tends to translate well across SaaS companies, especially those selling platform products into mid-market and enterprise segments.
This position is best suited to sales professionals who prefer consultative, outcomes-based selling over transactional deal motion, and who are comfortable operating with measurable targets tied to account growth. It will appeal to candidates who enjoy building long-term customer partnerships, navigating senior stakeholder conversations, and balancing pipeline creation with expansion execution in an on-site Bengaluru setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
About Freshworks
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple,
powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and
S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500
colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value,
and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and
impact. Together, we’ll create growth: for our customers, our company, and for you.
Job Description
As a Lead Account Manager, you’ll work with some of our most valued customers, helping them grow with
Freshworks while building long-term, trusted partnerships.
What you’ll do:
- Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals,
consistently surpassing revenue goals while delivering meaningful impact for customers.
- Articulate Value: Build trust with executives by addressing critical challenges and positioning
Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and
fostering long-term partnerships.
- Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen
retention, and expand customer success.
- Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent
execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with
purpose
Qualifications
Qualifications
- Experience that counts: 7+ years of experience in SaaS or solution-based sales, account
management, or customer-facing roles with track record of success in an aligned territory.
- Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable
navigating change.
- Consultative approach: experience working with enterprise customers, including senior leaders,
exceeding goals, with a focus on long-term value creation.
- Strong communicator: you are a relationship builder, with great presentation skills. You listen
deeply, ask thoughtful questions, and connect product capabilities to business needs.
- Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
