Why This Job is Featured on The SaaS Jobs
Renewals sits at the center of the SaaS revenue engine, where retention, expansion signals, and customer health translate directly into predictable recurring revenue. This Renewal Sales Manager remit, covering a defined APAC customer segment, highlights the operational side of commercial SaaS: managing renewal cycles at scale, spotting risk early through usage and contract patterns, and keeping outcomes measurable through forecasting.
For a SaaS career, the role builds durable expertise in the post-sale motion that many subscription businesses rely on to grow efficiently. It develops fluency in how product adoption ties to commercial outcomes, and how cross-functional stakeholders—Sales, Finance, Legal, and Deal Desk—shape the path from customer intent to executed contract. The emphasis on pipeline hygiene and quarter-level visibility also strengthens skills that transfer across revenue operations, account management, and customer success leadership tracks.
This position tends to suit professionals who prefer structured ownership over a portfolio and who enjoy working from data to prioritize actions. It aligns well with someone who values customer-facing negotiation alongside internal coordination, and who wants to deepen SaaS-specific craft in churn prevention, renewal process discipline, and expansion lead identification.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Are you passionate about proactively reducing churn, improving customer health, and driving retention? As a Renewal Sales Manager, you will maintain relationships with Velocity segment customers across the Asia Pacific Region, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base.
You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
What you’ll do
As a Renewal Sales Manager, you will:
- Maintain strong relationships with customers for account management and renewal support
- Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
- Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations
- Identify early churn signals through data analysis of product usage and contract trends
- Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
- Create detailed renewal quotes and ensure necessary approvals are secured
- Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
- Provide regular status updates and transparency into churn risk and forecast outcomes
- Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives
What Makes You a Great Fit:
- Candidates who are tech savvy and comfortable with utilizing digital tools and platforms would thrive in this role
- Strong negotiation and persuasion skills
- Proven ability to collaborate across internal teams and build consensus with customers
- Analytical mindset with a knack for improving workflows and handling high volume portfolios
- Embrace feedback and are open to developing personally and professionally
- Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
- Previous experience with Gainsight & Salesforce is a huge plus
At a minimum, you need to have:
- 3+ years of experience in account or renewal management within a high-volume B2B SaaS environment
- Strong work ethic, customer-first mindset, and willingness to go the extra mile
- Commitment: Goal-oriented, hands-on, and get-things-done attitude
- Composure: Ability to work under pressure and meet daily deadline
