Are you passionate about proactively reducing churn, improving customer health, and driving retention? As a Renewal Sales Manager, you will maintain relationships with Velocity segment customers across the Asia Pacific Region, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base.
You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
What you’ll do
As a Renewal Sales Manager, you will:
- Maintain strong relationships with customers for account management and renewal support
- Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
- Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations
- Identify early churn signals through data analysis of product usage and contract trends
- Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
- Create detailed renewal quotes and ensure necessary approvals are secured
- Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
- Provide regular status updates and transparency into churn risk and forecast outcomes
- Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives
What Makes You a Great Fit:
- Candidates who are tech savvy and comfortable with utilizing digital tools and platforms would thrive in this role
- Strong negotiation and persuasion skills
- Proven ability to collaborate across internal teams and build consensus with customers
- Analytical mindset with a knack for improving workflows and handling high volume portfolios
- Embrace feedback and are open to developing personally and professionally
- Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
- Previous experience with Gainsight & Salesforce is a huge plus
At a minimum, you need to have:
- 3+ years of experience in account or renewal management within a high-volume B2B SaaS environment
- Strong work ethic, customer-first mindset, and willingness to go the extra mile
- Commitment: Goal-oriented, hands-on, and get-things-done attitude
- Composure: Ability to work under pressure and meet daily deadline
