Why This Job is Featured on The SaaS Jobs
This Solution Architect role stands out in SaaS because it sits at the intersection of productised software and real-world operational complexity. The focus on Field Service Management places it in a category where SaaS value is proven through workflow fit, integrations, and measurable adoption across distributed workforces—an environment that tends to surface hard architectural trade-offs rather than purely theoretical design.
From a career standpoint, the position offers sustained exposure to the parts of SaaS that scale: translating ambiguous requirements into repeatable implementation patterns, shaping low-level designs, and feeding delivery insights back into the product roadmap. Working across customer workshops, configuration, troubleshooting, and post-implementation support builds a practical toolkit that transfers well across enterprise SaaS—especially roles that bridge pre-sales, professional services, and product.
This role is best suited to architects who prefer structured problem-solving and stakeholder alignment over purely hands-on development. It will appeal to professionals comfortable operating in agile delivery contexts, collaborating across time zones, and balancing standardisation with necessary customisation. Candidates who enjoy turning platform capabilities into outcomes—while documenting decisions clearly—should find the scope aligned with long-term SaaS solution leadership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.
What we’re looking for
If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.
We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact.
Where you're located
Anywhere in the UK or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What you'll do
- Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
- Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
- Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Define and maintain technical implementation documentation (e.g., Low-Level Designs).
- Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
What you'll bring
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven experience in Field Service Management (required).
- Background in high-growth startups with evolving product roadmaps (preferred).
- Creative problem-solving skills for addressing product gaps and business challenges.
- Experience delivering solutions in an Agile environment.
- Familiarity with project management tools such as JIRA, Confluence, or equivalents.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
- High attention to detail, reliability, and follow-through.
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