As a Global Account Manager, you will join an account team to drive growth, value, and strategic partnership with one of our largest (7 and 8-figure revenue) customers. You will collaborate with Customer Success, Solutions Engineering, Product, and Support to deliver an exceptional customer journey, proactively identify new revenue opportunities, and serve as a trusted advisor at every level of the customer’s organization. You will also foster deep executive relationships, lead strategic planning and business reviews, and steward complex deal negotiations that align with the customer’s and Checkr’s long-term goals.
Job Duties and Responsibilities:
- Establish and maintain strong VP/C-suite relationships, guiding the customer’s strategic direction and cultivating executive-level buy-in for expansions and new product adoption.
- Create a roadmap for increasing revenue through multi-unit adoption (e.g., across new business lines), collaborating cross-functionally with internal teams to execute on shared product roadmaps.
- Lead structured account planning, including quarterly business reviews and executive readouts, to surface value delivered, address challenges, and position future product opportunities.
- Negotiate and close high-value contracts, ensuring alignment with customer needs, Checkr’s broader strategy, and the spirit of genuine partnership.
- Provide consultative guidance, leveraging data and insights to highlight how new features or enhancements can boost operational efficiency and ROI for the client.
- Advocate internally for product improvements by relaying market trends and future needs learned through the client’s feedback and business objectives.
- Coordinate with cross-functional partners (Engineering, Product, Sales, Support) to swiftly resolve escalations, clarify requirements, and ensure a consistent, high-quality customer experience.
What you bring:
- 10+ years of consultative experience managing and growing large enterprise relationships (≥ $15M) with complex organizational structures and deep technical/product needs.
- Demonstrated success closing new lines of business in major global accounts, navigating multiple stakeholders (EVPs, CXOs, end-users) in extended sales cycles.
- Proven record of exceeding revenue-based targets with an innovative or disruptive technology solution, including detailed account planning and executive communication.
- Skilled at synthesizing technical information and simplifying it for executive audiences, while maintaining the ability to discuss product features and integration details with day-to-day practitioners.
- Strong negotiation, communication, and presentation skills—capable of building credibility and trust at all organizational levels.
- Comfort managing competing priorities in a fast-paced environment, juggling multiple large accounts while working cross-functionally to deliver impactful results.
- A collaborative mindset: you thrive when planning, executing, iterating, and celebrating wins with your team and partners.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
