Why This Job is Featured on The SaaS Jobs
Agentic AI is becoming a distinct category inside SaaS, sitting at the intersection of workflow automation, customer experience, and enterprise integrations. This role stands out because it focuses on translating real operational processes into agent-driven orchestration on a no-code platform, where reliability, governance, and measurable outcomes matter as much as model capability. Working with enterprise deployments also signals a product surface area that extends beyond a single feature into end-to-end systems design.
For a SaaS career, the core value here is learning how modern AI products get implemented in production: discovery, requirements shaping, integration mapping, and iterative tuning against KPIs. The work naturally builds fluency in how SaaS platforms interface with CRMs, ticketing systems, SSO, APIs, and event-driven architectures—experience that transfers across implementation, solutions architecture, and product-facing roles in B2B software. It also strengthens the ability to turn customer constraints into scalable patterns and reusable playbooks.
This role is best suited to professionals who like being the connective tissue across customers, engineering, product, and QA, and who enjoy clarifying ambiguity into blueprints and acceptance criteria. It fits someone comfortable in customer-facing environments who wants hands-on exposure to agent lifecycle design and operational governance, rather than pure research or internal analytics work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
As an Agentic Product Analyst at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.
You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.
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Responsibilities- Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
- Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
- Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
- Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
- Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
- Own the creation of integration design documents and support Integration Engineers during implementation.
- Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
- Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
- Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
- Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
- Conduct user-experience reviews of agent outputs and behavior tuning.
- Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
- Present architectural recommendations, best practices, and roadmap suggestions.
- Train customer teams on agentic workflows, governance, and performance improvement strategies.
- Ensure projects are delivered on time with high quality, low rework, and measurable impact.
- Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
- Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
Requirements- 3–5 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
- Experience designing complex workflows and integrations across enterprise systems.
- Ability to gather requirements, translate them into technical specifications, and drive execution.
- Customer-facing consulting experience with strong communication & facilitation skills.
- Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
- Experience working cross-functionally with CSM, engineering, product, and QA teams.
Nice-to-Have- Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.
- Hands-on experience defining business logic, decision trees, or automated workflows.
- Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
