As the Sr. Manager of Account Management, you will lead a team of experienced, tenured Account Managers responsible for retaining and growing Checkr’s commercial customer base. This team is already performing well; your mandate is to provide the leadership and operational rigor necessary to take their execution from good to exceptional.
You will oversee a significant volume of renewal and expansion opportunities. Success in this role requires the ability to manage a large portfolio of business through data, process, and high-leverage coaching. You will partner closely with Customer Success leadership to ensure a unified account team approach and collaborate with Product teams to ensure customer feedback informs our roadmap.
Job Duties and Responsibilities:
- Drive Revenue Execution & Unit Economics. You will own the revenue retention and growth targets for your segment. This involves more than just renewing contracts; you must coach your team to negotiate commercial terms that accurately reflect the exceptional value Checkr delivers. You will focus specifically on "Net Price Growth"—ensuring that as our product suite expands and delivers faster, more accurate results, our per-unit pricing and contract structures evolve to capture that value.
- Lead and Coach a Tenured Team. You will manage five experienced Account Managers who know how to sell and manage relationships. Your role is not to teach the basics of sales, but to provide high-level strategy, remove roadblocks, and identify marginal gains in their deal cycles. You will help them diagnose stalled deals and navigate complex commercial negotiations without needing to be present on every call.
- Forecasting & Pipeline Hygiene. You will be responsible for calling a predictable revenue number to Finance and Leadership on time. You must possess a mastery of Salesforce and Gong to validate deal stages, verify close plans, and ensure data integrity. You will rely on data in these systems to spot risks across hundreds of transactions early, rather than relying solely on anecdotal updates from your team.
- Cross-Functional Partnership. You will act as the primary commercial point of contact for the Customer Success Managers and Product Managers aligned to your sector. You will ensure that customer feedback regarding product gaps or competitive pressures is synthesized and delivered effectively to the Product organization to influence future development.
What you bring:
- 5+ years of account management or sales leadership experience.
- 2+ years of people management experience, specifically leading teams responsible for revenue quotas.
- Proven ability to manage a high volume of transactions and accounts; you are comfortable managing a business where you cannot personally touch every deal.
- Strong command of revenue operations and forecasting tools (Salesforce, Gong, etc.). You manage by the numbers and can identify performance gaps through data analysis.
- Experience negotiating commercial terms based on value/ROI rather than just price.
- Demonstrated ability to partner with post-sales teams (Support, Customer Success) to drive commercial outcomes.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
