Why This Job is Featured on The SaaS Jobs
This Engineering Team Lead role sits in a core SaaS platform area: turning high-volume communication data into product-grade signals while meeting enterprise expectations around compliance. Email processing and “smart trackers” are the kind of foundational capabilities that SaaS companies rely on to make AI features dependable, auditable, and performant at scale, especially when they touch sensitive customer data.
From a SaaS career perspective, the position offers exposure to the systems that differentiate mature, data-intensive products: scalable cloud services, search and retrieval patterns, asynchronous processing, and privacy-first engineering. Leading a team in this domain builds durable experience in aligning platform roadmaps with product needs—an increasingly common requirement as SaaS companies operationalize machine learning and expand governance across their data pipelines.
The role is best suited to an established engineering lead who still prefers hands-on technical work and is comfortable balancing people leadership with architecture decisions. It will appeal to professionals who like owning critical services, collaborating closely with product counterparts, and iterating on reliability and throughput over time. Candidates interested in AI-adjacent infrastructure—without working solely on model development—should find the scope particularly relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Ready to lead one of Gong’s most impactful platform teams?
Join us as an Engineering Team Lead in our AI Platform division — the force behind intelligent email processing, AI-powered conversation insights, and robust data compliance systems that power applications used by thousands of companies.
In this role, you’ll sit at the intersection of scalable infrastructure, machine learning innovation, and privacy-first engineering — leading a high-performing team to tackle complex challenges in communication intelligence and data governance. If you’re passionate about driving technical excellence and building the foundation for Gong’s core experiences, this is your opportunity to make a lasting impact.
As the Engineering Team Lead, you will:
- Lead and expand a growing team of backend and frontend engineers.
- Collaborate closely with the Product Manager to shape the team’s roadmap, balancing both product goals and engineering priorities.
- Lead by example, driving continuous improvement and optimization of our core application infrastructure.
- Design and architect long-term technical solutions that deliver a significant impact on both our wide platform and customers.
- Own a critical, high-load system at the heart of Gong’s operations — combining advanced AI capabilities with exceptional speed and efficiency.
- Coach, mentor, hire, and grow individuals on the team to reach their full potential.
You should apply if you are:
- An experienced team leader (3+ years managing people) with a hands-on approach.
- A software developer with 8+ years of industry experience, focusing on large-scale, cloud-based technologies.
- Proficient in Java and Spring framework.
- Experienced with user-facing products and UI development (advantage).
- Experienced with ElasticSearch or OpenSearch (advantage).
- Experienced with relational databases (advantage).
- Experienced with queue systems like SQS or Kafka (advantage).
- Holding a degree in computer science or a similar field (preferred).
- Passionate about motivating, mentoring, and developing team members.
What makes Engineering at Gong unique?
Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”
For our engineers, it means it's not just about writing code. You are involved and able to influence the entire process to create the best product.
If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!
We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.
If these considerations are important to you when choosing a work place, we'd love to see you with us.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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