Why This Job is Featured on The SaaS Jobs
This Solution Architect role stands out in the SaaS ecosystem because it sits in Professional Services, where product capability meets real-world customer constraints. The work centers on implementing an AI relevance platform across varied digital environments—search, recommendations, and generative AI—making the role closely tied to how modern SaaS vendors drive adoption through successful deployments rather than purely through features.
For a long-term SaaS career, this kind of position builds durable strengths: structured discovery, translating business problems into scalable architectures, and guiding delivery from design through go-live. It also offers repeated exposure to governance, documentation, and Agile execution across multiple customer contexts—experience that tends to transfer well into roles spanning solutions engineering, technical program leadership, customer success architecture, or product-facing advisory work inside SaaS companies.
The role is best suited to professionals who enjoy client-facing ownership and can communicate comfortably across technical teams and executive stakeholders. It will fit someone who prefers shaping outcomes through alignment, design decisions, and delivery discipline, and who is motivated by applying cloud and AI concepts in practical implementations rather than working solely on internal systems.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Design intelligent experiences that actually make sense.
How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.
You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.
As one of our Solution Architect, you will:
Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.
Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
Partner with Coveo product management and customer success teams to share feedback and improve future implementations.
Here is what will qualify you for the role:
8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
Proven experience delivering software or cloud implementation projects in a professional services or consulting context
Strong organizational skills and hands-on experience with Agile methodologies
Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders
What will make you stand out:
Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
Background in customer-facing consulting roles, with a strong advisor mindset
Ability to write simple scripts in Python or similar programming languages
Experience with Salesforce or commerce platforms, with certification considered a strong asset
Do you think you can bring this role to life? Or add your own color?You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
