Why This Job is Featured on The SaaS Jobs
This Senior Account Manager role stands out in the SaaS landscape because it sits at the intersection of enterprise account expansion and AI platform adoption. Managing strategic customers for an AI-driven SaaS product tends to involve multi-stakeholder buying committees, longer planning cycles, and outcome-based conversations that go beyond feature selling, which is increasingly typical in modern enterprise software.
From a SaaS career perspective, the remit builds durable experience in post-sale revenue motions such as renewals, retention, and expansion, alongside executive relationship management. Work like strategic account planning, navigating procurement, and aligning internal teams around customer outcomes translates well across B2B SaaS companies, particularly those selling platform products where value realization and adoption are central to growth.
The role is best suited to someone who prefers owning a defined portfolio and shaping long-term account strategy rather than running high-volume transactional cycles. It will fit professionals who are comfortable operating at C-suite level, coordinating across Customer Success, Product, and Marketing, and staying accountable to revenue targets while maintaining customer satisfaction in complex enterprise environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Drive AI transformation within the world’s most strategic enterprises.
Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries.
You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape.
As our Senior Enterprise Account Manager, you will:
Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagementBuild and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention
Here is what will qualify you for the role:
6+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
Strong executive presence and experience engaging C-suite and senior technology leaders
Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
What will make you stand out:
Experience managing highly complex, global strategic accounts
Strong business acumen with the ability to align technical solutions to measurable business outcomes
Ability to influence cross-functional stakeholders internally and externally
Thrives in high-growth, fast-paced environments with a collaborative mindset
Do you think you can bring this role to life? Or add your own color?You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
