Why This Job is Featured on The SaaS Jobs
This Solutions Architect role stands out in SaaS because it sits at the intersection of product capability, customer outcomes, and go-to-market execution. In an AI-native platform selling into enterprise environments, architecture is less about one-off implementations and more about translating a configurable product into repeatable, scalable patterns customers can operationalize across teams.
From a SaaS career perspective, the work builds durable skills in platform adoption: mapping use cases to measurable impact, shaping integration approaches, and partnering cross-functionally with Sales, Product, Engineering, and Customer Success. The emphasis on playbooks and frameworks is particularly relevant in subscription businesses, where standardising delivery and proving value directly supports retention and expansion motions.
This role is best suited to professionals who enjoy combining hands-on technical problem solving with stakeholder influence, including executive-level communication. It will fit someone comfortable moving between pre-sales scoping, proof-of-concept work, and post-sale implementation thinking, and who prefers shaping “how” a SaaS company delivers value rather than operating within a fixed services model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…
Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
About the role
We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect, helping customers:
Make the right technical decisions
Deploy the product and integrations successfully
Operationalize change and scale
Connect use cases to business outcomes
This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking.What you’ll do
Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.
Design architectures that map Synthesia’s capabilities to high-value customer use cases.
Partner with Sales on solution scoping, proposals, API demos, and deal strategy.
Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.
Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.
Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.
Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.
Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem.
What we’re looking for
5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales within a SaaS environment
Strong project & stakeholder management across multiple workstreams
Hands-on experience working with APIs, workflows, or integrations
Excellent storytelling and communication skills — able to engage technical and executive teams
A commercial mindset — understanding how architecture drives adoption, retention, and expansion
Proven experience building scalable frameworks, architectures, or delivery models
Curiosity, initiative, and a builder mentality — with comfort navigating ambiguity in a high-growth environment
We are targeting a range of $140,000-$230,000 depending on experience
