Why This Job is Featured on The SaaS Jobs
This Mid-Market Account Executive role sits squarely in a core SaaS growth motion: taking a defined product suite and translating it into outcomes for organisations large enough to have complex buying dynamics, but still agile in how they adopt new software. The remit spans multiple products in a communications platform, which is a common pattern in SaaS as vendors expand from a single use case into a broader footprint.
From a SaaS career perspective, the role builds durable skills around full-cycle ownership—pipeline creation, deal orchestration, and progressing opportunities with several stakeholders. Working alongside Sales Engineers, SDRs, and channel partners also mirrors how many SaaS revenue teams operate, providing exposure to the mechanics of qualification, technical validation, and forecasting discipline that carry across most B2B subscription businesses.
This position tends to suit a sales professional who prefers end-to-end accountability and is comfortable shaping their own prospecting approach rather than relying solely on inbound flow. It also fits someone who enjoys structured collaboration across revenue roles and wants to deepen capability in navigating mid-market complexity while staying close to product-led problem solving.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world. Every business benefits from Dialpad.
This position is based in Tempe, AZ, and reports to a Mid-Market Regional Vice President.
Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Dialpad’s Account Executive, Mid-Market will solve tangible client challenges by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
What you’ll do
- Own the entire sales process, including converting leads into a workable pipeline.
- Build strategic prospecting campaigns and sequences to source your own opportunities.
- Manage and close complex transactions involving multiple internal and external stakeholders.
- Own your key deal reviews, forecasts, and professional career roadmap.
Skills you’ll bring
- 3-5 years of sales experience in an ever-changing environment.
- Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
- Preferred expertise in SaaS (including UCaaS and/or CCaaS).
