Why This Job is Featured on The SaaS Jobs
Senior Technical Recruiter roles matter in SaaS because hiring capacity is a direct constraint on product delivery and go to market execution. In a public, distributed SaaS organization like PagerDuty, recruiting sits close to Engineering and Product priorities, with headcount decisions shaped by competitive talent markets and ongoing platform investment rather than one off project cycles.
For a recruiting professional building a SaaS career, this remit develops durable skills in full cycle technical hiring, stakeholder partnership, and process improvement. The emphasis on data, feedback loops, and leveraging internal AI tools reflects how modern SaaS talent teams operate, treating recruiting as an operational system that can be measured and iterated. Experience sourcing across global pools also translates well across SaaS companies that hire in multiple regions and time zones.
This role tends to suit someone who prefers autonomy and structured problem solving, and who is comfortable influencing senior leaders while maintaining a high touch candidate experience. It also aligns with recruiters who like balancing creative sourcing with consistent execution, and who want their work tied closely to how SaaS teams scale engineering capability over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty has been a market leader and category driver since its inception & we continue to innovate! We’re hiring a Senior Technical Recruiter who is looking for a working style that offers autonomy, problem-solving, and cross-functional collaboration in a distributed, public SaaS organization operating in highly competitive markets around the world!
How You Contribute to Our Vision
In this role, you will:
- Partner closely with Engineering, Product, and G&A business leaders to deeply understand their hiring needs and develop strategies that prioritize perseverance, adaptability, and a growth mindset.
- Source, engage, and assess candidates who not only have the skills but also the determination to push through obstacles and the passion to achieve ambitious goals.
- Guide candidates and hiring teams through a fast-paced, high-stakes interview process, ensuring a positive experience and a focus on long-term success.
- Continuously improve recruiting processes, learning from every experience and celebrating every hard-earned win.
- Serve as a culture ambassador to the world, modeling resilience and a passion for continuous improvement in every aspect of your work.
- See internal AI tools as a competitive advantage to move faster, work smarter
Key Responsibilities
- Build and execute creative sourcing strategies to attract top technical and G&A talent who thrive in competitive environments.
- Screen and assess candidates for role fit
- Manage the full-cycle recruiting process, providing a high-touch experience for candidates and hiring managers.
- Collaborate with cross-functional partners to ensure alignment and drive results.
- Use data and feedback to adapt quickly, learning from setbacks and coming back stronger.
- Represent PagerDuty’s values and culture, championing grit, tenacity, and a never-quit attitude while #BringingYourself and #ChampioningtheCustomer (link to values maybe?)
About You
- You have a proven track record of end-to-end recruitment of technical talent that demonstrates customer impact
- You believe that grit, tenacity, and resilience are essential qualities for top performers.
- You are persistent, resourceful, and creative—never afraid to try a new approach or go the extra mile.
- You embrace feedback, learn from every experience, and are always looking for ways to improve.
- You communicate with empathy and clarity, building trust and inspiring others to keep pushing forward.
Basic Qualifications
- 5+ years of experience in full-cycle technical recruiting, ideally in fast-paced, high-growth environments.
- Demonstrated ability to identify and assess candidates for grit, resilience, and long-term potential in changing environments
- Experience working in competitive markets where adaptability and perseverance are key.
- Strong relationship-building skills, with a track record of influencing and partnering with senior leaders.
- Data-driven, growth mindset, with the ability to learn from setbacks and continuously improve.
Preferred Qualifications
- Proven track record of sourcing global talent pools and fostering best-in-class hiring practices.
- Passion for staying current with industry trends and best practices in engineering, product, and the talent acquisition space
- Experience with Greenhouse ATS
- Experience using AI tools like ChatGPT to work + move faster
PagerDuty is a hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is currently expected to come into our San Francisco office at least twice per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is $110,000 - $166,000 USD. This role may also be eligible for a bonus, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, subject to change based on the primary work location, reflects the minimum and maximum base salaries we expect to pay newly hired employees for the position. Within the range, we determine an individual's pay based on several factors, including market location, job-related knowledge, skills/competencies, and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location, during the hiring process.
